Site Manager, Hobart Contact Centre

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Site Manager will lead Qantas’s Hobart contact centre, overseeing daily operations, customer service performance, employee engagement, workforce planning, and service quality. The role requires proven contact-centre or operations leadership experience, strong people-management skills, commercial awareness, and the ability to manage performance against customer, safety, and business targets. Candidates are expected to coach leaders, build a positive and inclusive workplace, use data to identify improvements, manage operational change, and maintain effective relationships with internal stakeholders. Experience in a large service environment, excellent communication skills, sound judgement, and a customer-focused approach are likely to be important. Familiarity with airline, travel, or regulated-sector operations would be advantageous.

About the employer

Qantas Airways Limited is Australia’s national airline and one of the country’s best-known travel brands. Founded in 1920, the Qantas Group operates domestic and international passenger services, regional flights, freight operations, loyalty programs, and travel-related businesses. Its main airline brands include Qantas and Jetstar, supported by thousands of employees across Australia and overseas. The company places strong emphasis on safety, operational reliability, customer service, sustainability, and connecting Australian communities with domestic and global destinations. Qantas’s contact centres support customers with bookings, changes, travel information, loyalty services, and disruption assistance. The Hobart site forms part of this broader customer-service network and offers opportunities to work in a structured, service-led environment with a strong focus on people leadership and continuous improvement.

Working in Australia

Australia is an island nation with job opportunities in aviation, tourism, healthcare, technology, construction, education, logistics, and professional services. Hobart, Tasmania’s capital, offers a smaller-city lifestyle, strong arts and food culture, natural beauty, and generally shorter commutes than Australia’s major mainland cities. Housing and living costs can be lower than Sydney or Melbourne, although Hobart property prices and rents have increased. Australians generally value direct communication, workplace equality, punctuality, and a relaxed but professional culture. Skilled overseas workers may need an employer-sponsored visa, skilled visa, or another relevant work-rights pathway; eligibility depends on occupation, qualifications, English ability, and experience. New arrivals should check official Department of Home Affairs requirements before accepting a role. Relocation planning should include accommodation, healthcare, tax registration, banking, transport, and school arrangements if moving with family.