Front Desk Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Desk Manager oversees daily reception operations, guest arrivals and departures, room assignments, billing, service recovery and front-office team performance. Candidates are generally expected to have hotel front-office experience, previous supervisory or management experience, strong communication skills and confidence using property-management systems. Fluency in English is typically required; additional languages are advantageous. The role requires a professional, guest-focused approach, sound problem-solving ability, attention to detail and flexibility to work shifts, weekends and public holidays. The successful candidate should coach colleagues, maintain Marriott service standards, coordinate effectively with other departments and ensure a smooth, welcoming experience for every guest.

About the employer

Dubai Marriott Harbour Hotel & Suites is an upscale Marriott property in Dubai’s Dubai Marina area, offering serviced suites and hotel accommodation for business and leisure travellers. The hotel is associated with the Marriott International portfolio, a global hospitality company operating hotels, resorts and extended-stay properties across numerous countries and brands. Its operations typically include front office, guest services, housekeeping, food and beverage, events and business support. Employees work within Marriott’s service culture, which emphasizes hospitality, professionalism, guest satisfaction, teamwork and consistent operating standards. Depending on the employment package, roles in Dubai may include accommodation, transportation, meals, medical insurance or other benefits, although conditions vary by position and contract. The property’s location provides access to Dubai Marina, Jumeirah Beach, major commercial districts and the city’s extensive tourism and entertainment attractions.

Working in United Arab Emirates

The United Arab Emirates is not an island, but it offers strong opportunities in hotels, restaurants, tourism, aviation, retail, events, finance and technology, particularly in Dubai and Abu Dhabi. The culture blends Emirati traditions with a large international community; respectful dress, politeness and awareness of Islamic customs are important. Lifestyle can be highly modern, with excellent shopping, dining, beaches, transport and entertainment, though summer heat is intense and living costs can be high. Most overseas employees need employer sponsorship for a work permit and residence visa. Employers commonly arrange entry approval, medical testing, Emirates ID processing and residency formalities, while requirements can change. Candidates should confirm salary, accommodation, transport, insurance, probation, leave and repatriation terms before accepting an offer. Relocating employees should budget for deposits and initial expenses and verify that qualifications are attested where required.