Reservations Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservations Agent handles room reservations, amendments, cancellations, guest inquiries, and booking confirmations through telephone, email, and reservation systems. Candidates should have hotel reservations or front-office experience, strong communication and customer-service skills, attention to detail, and confidence using computers and hotel systems. Fluency in English is generally required; Arabic and other languages are advantageous. The successful candidate is expected to maintain accurate records, explain room types and rates clearly, promote available hotel services, follow payment and booking procedures, and coordinate effectively with Front Office, Sales, and other departments. Flexibility for rotating shifts, weekends, and public holidays is normally required.

About the employer

Qabila Westbay Hotel is a contemporary hotel in Doha’s West Bay business district, operating within Marriott International’s Autograph Collection portfolio. The property is positioned for business travelers, leisure guests, and visitors attending conferences or major events in Qatar. Its location provides convenient access to corporate offices, shopping, restaurants, cultural attractions, and the Doha Corniche. As part of Marriott, the hotel is expected to follow established international standards for guest service, reservations, safety, and professional development. Employees typically work in a multicultural environment and may receive benefits such as staff meals, transportation, accommodation or housing support, medical coverage, and Marriott associate discounts, depending on the employment package. The hotel offers opportunities across rooms, food and beverage, events, sales, engineering, and administrative departments.

Working in Qatar

Qatar is a peninsula rather than an island, with Doha as its main employment and lifestyle hub. Hospitality opportunities are available in hotels, restaurants, resorts, events, aviation, retail, and tourism, particularly around West Bay, Lusail, The Pearl, and airport districts. The culture blends modern international business with Islamic traditions; modest clothing, courtesy, and respect for local customs are important. Life is comfortable but can be expensive, while summers are extremely hot. Most expatriate employees receive employer-sponsored work visas, and companies may provide accommodation, transport, medical insurance, and annual airfare. Before relocating, confirm the contract, benefits, probation terms, working hours, and whether housing is included. A passport, authenticated documents, medical checks, and background requirements may be needed. Qatar has excellent roads, taxis, and metro services, although a car can be useful. Alcohol is restricted to licensed venues, and public behavior should remain respectful.