Food and Beverage Services Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Food and Beverage Services Supervisor oversees daily restaurant, bar, banquet, and room-service operations. Requirements typically include hospitality or related experience, strong food-and-beverage service knowledge, good English communication, basic computer skills, and the ability to lead a team. Experience with Marriott or other international hotel standards is advantageous. The successful candidate is expected to schedule and coach employees, maintain service quality, handle guest requests and complaints professionally, monitor hygiene and safety standards, control supplies, support inventory procedures, and coordinate smoothly with the kitchen and other departments. Flexibility for weekends, public holidays, and rotating shifts is essential. A friendly, organised, hands-on approach and a commitment to creating memorable guest experiences are highly valued.

About the employer

Sheraton Johor Bahru is part of Sheraton Hotels & Resorts, an international hospitality brand within Marriott International. Sheraton properties are designed as welcoming gathering places, combining comfortable accommodation with restaurants, meeting facilities, leisure services, and spaces for business and social connection. The Johor Bahru hotel serves local, regional, and international travellers visiting southern Malaysia, including guests travelling for business, events, shopping, and leisure. Employees generally work within Marriott’s structured service standards, training programmes, and guest-focused culture. Food and beverage teams are central to the operation, supporting restaurants, banquets, events, and in-room dining. As a Marriott property, the hotel may also offer access to global hospitality practices, internal development opportunities, and employee benefits, although exact terms depend on the employment contract and local policies.

Working in Malaysia

Malaysia offers varied hospitality opportunities in hotels, resorts, restaurants, events, and tourism, particularly in Kuala Lumpur, Johor Bahru, Penang, Langkawi, Sabah, and Sarawak. Johor Bahru provides an urban lifestyle, affordable dining, shopping, and easy access to Singapore, while nearby islands such as Tioman and the Johor archipelago offer beaches and marine activities. Malaysian culture is multicultural, with Malay, Chinese, Indian, and indigenous traditions reflected in food, festivals, and daily life. Living costs are generally moderate, though rent varies by city. Foreign employees normally need employer sponsorship, an approved employment pass, and medical or immigration clearances before starting work. Dependants may require separate passes. Candidates should confirm salary, accommodation, transport, insurance, leave, and visa support directly with the employer. Learning basic Malay and respecting religious and cultural customs will make relocation easier.