Reservations Supervisor - Manado Marriott Resort & Spa

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservations Supervisor oversees daily reservation activities, ensuring accurate bookings, rate application, room availability, and prompt guest communication. Candidates are generally expected to have hospitality or hotel reservations experience, strong knowledge of reservation systems and distribution channels, and good English communication skills. Familiarity with Marriott systems is advantageous. The role requires leadership, attention to detail, commercial awareness, and the ability to coordinate effectively with Front Office, Sales, Revenue Management, and Housekeeping teams. The successful candidate should be comfortable handling guest inquiries, resolving booking issues, monitoring reservation performance, coaching colleagues, and maintaining high service standards in a busy resort environment.

About the employer

Manado Marriott Resort & Spa is a Marriott International property located in Manado, North Sulawesi, Indonesia. The resort is positioned as an upscale destination for leisure travelers, business guests, weddings, and visitors exploring the region's beaches, islands, and renowned marine life. As part of Marriott International, the hotel follows global standards for guest service, operational quality, colleague development, and responsible hospitality. Its departments typically include Rooms, Food and Beverage, Culinary, Spa, Engineering, Sales, Finance, and Human Resources. Employees can gain experience within an international hotel environment and may benefit from Marriott's training resources, service culture, and wider career opportunities. The resort is particularly suited to professionals interested in destination hospitality, resort operations, and serving both domestic and international guests.

Working in Indonesia

Indonesia offers varied opportunities in hotels, resorts, restaurants, tourism, diving, events, sales, technology, and education. Bali has the largest international hospitality market, while Java provides broader corporate and urban employment. Lombok, Batam, Bintan, and the islands of North Sulawesi offer growing resort and marine-tourism roles. Indonesian culture values courtesy, community, modesty, and respectful communication; learning basic Bahasa Indonesia is highly useful. Lifestyle varies from busy city living to relaxed coastal communities, with affordable local food and transport, although imported goods and remote-island travel can be costly. Foreign nationals generally need an employer-sponsored work permit and appropriate Indonesian visa, with requirements depending on nationality and contract. Employers normally manage immigration documentation, but candidates should verify current rules with the Indonesian embassy and confirm housing, insurance, tax, flights, and relocation support before accepting an offer.