Front Office Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Duty Manager oversees daily reception and guest-service operations, supporting smooth arrivals, departures, reservations, billing, concierge assistance and complaint resolution. Requirements typically include previous hotel front-office or supervisory experience, strong knowledge of hotel systems, excellent communication skills and the legal right to work in Australia. Familiarity with Marriott standards and Opera or similar property-management systems is advantageous. The successful candidate is expected to lead by example, coach front-office colleagues, maintain high service standards, handle operational decisions confidently and remain calm during busy periods. The role generally requires flexible availability, including weekends, evenings and public holidays, along with professional presentation and a genuine commitment to creating positive guest experiences.

About the employer

AC Hotel Melbourne Southbank is a contemporary Marriott-affiliated hotel located in Melbourne’s Southbank precinct, close to the Yarra River, convention facilities, restaurants, entertainment venues and the central business district. The AC Hotels brand focuses on modern European-inspired design, efficient service and thoughtful experiences for business and leisure travellers. The property operates within Marriott International, one of the world’s largest hospitality companies, with a broad portfolio of hotels and resorts across numerous brands and countries. Employees typically benefit from structured training, international career opportunities, hotel industry discounts and exposure to established service standards. The hotel environment is suited to people who enjoy guest interaction, teamwork and the pace of a busy urban property. Exact benefits, reporting arrangements and employment conditions depend on the specific offer and applicable Australian workplace requirements.

Working in Australia

Australia offers strong opportunities in hotels, restaurants, tourism, events and customer service, particularly in Melbourne, Sydney, Brisbane, Perth and regional destinations. Workplace culture is generally practical, friendly and direct, with emphasis on punctuality, safety, teamwork and fair employment conditions. Melbourne is known for its cafés, arts scene, sporting events, multicultural communities and varied neighbourhoods, although rent and living costs can be high. New arrivals should budget for housing, transport, health cover and daily expenses. Visa options may include employer-sponsored skilled visas, the Working Holiday Maker program, student visas with work limits, or other skilled pathways, depending on nationality, occupation and eligibility. Always check current requirements with the Australian Department of Home Affairs. Relocation usually involves securing work rights, tax and bank registrations, accommodation and an Australian phone number before starting employment.