At Your Service Agent / Guest Service Expert

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The At Your Service Agent / Guest Service Expert handles guest requests, telephone calls, service inquiries and internal communication throughout the resort. Requirements typically include previous hotel, customer service or call-centre experience, strong spoken and written English, computer skills, professional presentation and the flexibility to work shifts, weekends and public holidays. The successful candidate is expected to be warm, responsive and well organised, resolve requests efficiently, maintain accurate records and work cooperatively with housekeeping, front office, food and beverage and maintenance teams. A genuine interest in hospitality, local knowledge of Port Douglas and the ability to remain calm while managing several requests are highly valued.

About the employer

Sheraton Grand Mirage Resort Port Douglas is a luxury beachfront resort in Far North Queensland, operated under the Marriott International portfolio. Set between Four Mile Beach and the Great Barrier Reef, the resort offers accommodation, restaurants, bars, conference facilities, swimming pools, gardens and leisure services for domestic and international guests. Its team delivers full-service hospitality across accommodation, dining, events and guest experiences. As part of Marriott, employees may access structured training, career development and the company’s global associate benefits and travel programs, subject to eligibility. The resort serves a seasonal tourism market and places strong emphasis on guest care, teamwork, professionalism and creating memorable experiences in one of Australia’s most distinctive tropical destinations.

Working in Australia

Australia is a multicultural country with opportunities in hotels, resorts, restaurants, tourism, healthcare, trades, construction, technology and agriculture. Port Douglas offers a relaxed tropical lifestyle, warm weather, beaches, reef and rainforest activities, but housing and everyday costs can be high and seasonal work patterns are common. Australian workplaces generally value punctuality, direct communication, safety, inclusion and a friendly, practical approach. Visa options may include a Working Holiday visa, employer-sponsored visa, skilled visa or student visa with work rights; eligibility, age limits and occupation requirements vary, so applicants should check the Australian Department of Home Affairs website. Relocating usually requires a valid visa, tax file number, Australian bank account, suitable health insurance and accommodation. Port Douglas is relatively remote, with Cairns providing the nearest major airport and broader services. Public transport is limited, so a car can be useful.