Front Desk Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Desk Supervisor leads daily reception operations, supports check-in and check-out, handles guest requests and complaints, coordinates with housekeeping and other departments, and helps maintain accurate billing and records. Candidates are generally expected to have previous hotel front-office or supervisory experience, strong communication and problem-solving skills, professional presentation, and confidence using property-management systems. Availability for rotating shifts, including weekends and public holidays, is usually required. Experience in a luxury or international hotel, knowledge of Marriott standards, and fluency in English are advantageous. The successful candidate should be guest-focused, organised, calm under pressure, and able to coach and motivate front-office colleagues.

About the employer

JW Marriott Gold Coast Resort & Spa is a luxury beachfront resort operated by Marriott International, one of the world's largest hospitality companies. Located in Surfers Paradise, the resort combines premium accommodation with restaurants, bars, leisure facilities, event spaces and spa services. JW Marriott properties focus on refined service, wellbeing, personalised guest experiences and high-quality local connections. Marriott International provides structured training, global career opportunities and established operational standards across its hotel brands. At the Gold Coast resort, employees work in a multicultural, guest-focused environment serving leisure travellers, families, groups and business visitors. The company typically values hospitality experience, teamwork, inclusion, professional development and a strong commitment to guest satisfaction and safety.

Working in Australia

Australia offers hospitality opportunities in hotels, resorts, restaurants, events and tourism, especially in the Gold Coast, Sydney, Melbourne, Brisbane, Perth and regional resort destinations. The Gold Coast has a warm climate, beaches, theme parks and an active outdoor lifestyle, with generally high living costs but strong tourism employment. Australian workplace culture is informal, respectful and team-oriented, while punctuality, safety and fair work practices are important. Most overseas workers need a visa, such as a Working Holiday visa, employer-sponsored visa or another skilled or temporary work visa; eligibility depends on nationality, occupation and experience. Check current requirements with the Australian Department of Home Affairs. Before relocating, budget for rent, transport, health cover and arrival costs. Gold Coast public transport is practical, but a car can help for nearby areas and irregular hospitality shifts.