Senior Manager, Loyalty Operations & Program- Projects, APEC

Role summary

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This regional role leads loyalty operations and program projects for Marriott Bonvoy across the Asia-Pacific region. Requirements typically include a degree in business, marketing, hospitality, or a related field; substantial experience in loyalty programs, customer relationship management, project delivery, or hotel operations; strong analytical, communication, and stakeholder-management skills; and the ability to work across multiple markets and cultures. The successful candidate is expected to manage strategic initiatives, improve member engagement and program performance, coordinate regional and global teams, oversee timelines and budgets, interpret data, and deliver practical solutions. Experience with large-scale customer programs, digital platforms, change management, and hospitality is highly desirable.

About the employer

Marriott International is one of the world's largest hospitality companies, operating and franchising hotels, resorts, residences, and other lodging businesses across numerous countries and territories. Its portfolio includes well-known brands such as Marriott Hotels, JW Marriott, The Ritz-Carlton, W Hotels, Sheraton, Westin, Renaissance, Courtyard, and St. Regis. Marriott Bonvoy, the company's global loyalty program, connects millions of travelers with hotel stays, experiences, and travel benefits. The Singapore Regional Office supports business activities across Asia-Pacific, including brand growth, commercial strategy, operations, technology, finance, and customer engagement. Marriott is known for its extensive international career opportunities, structured development programs, and emphasis on hospitality, inclusion, service excellence, and ethical business practices.

Working in Singapore

Singapore is a compact island city-state with strong opportunities in hospitality, technology, finance, healthcare, logistics, tourism, and regional corporate services. English is widely used, while Mandarin, Malay, and Tamil are also official languages. The culture blends Chinese, Malay, Indian, and international influences, with excellent food, efficient public transport, reliable healthcare, and a generally safe, well-organized lifestyle. Housing can be expensive, especially in central areas, although public transport makes commuting from suburban neighborhoods practical. Foreign professionals normally need employer-sponsored authorization, such as an Employment Pass, with eligibility depending on salary, qualifications, experience, and government assessment. Employers usually guide the application process. Singapore has a tropical climate, frequent rain, and year-round heat. New arrivals should budget carefully for rent, deposits, insurance, transportation, and daily expenses, and arrange housing and documentation before relocating.