At Your Service Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The At Your Service Agent responds to guest calls and requests, provides information about hotel facilities and local services, records requests accurately, and coordinates with housekeeping, engineering, food and beverage, and front office teams to ensure timely follow-up. Candidates should have strong communication and customer-service skills, a friendly and professional manner, basic computer knowledge, and the ability to remain calm while handling multiple requests. Previous experience in hotel operations, guest services, or a call-center environment is helpful. The role typically requires English communication skills; Indonesian and other languages are advantageous. Flexibility to work rotating shifts, weekends, and public holidays is expected.

About the employer

Renaissance Bali Nusa Dua Resort is an upscale Marriott International property located in Nusa Dua, Bali, Indonesia. Renaissance Hotels is known for creating distinctive, locally inspired stays that encourage guests to discover the character of each destination. The resort offers accommodation, restaurants and bars, meeting and event facilities, swimming pools, wellness services, and leisure amenities for international and domestic travelers. As part of Marriott International, the property follows established global standards in guest service, training, safety, and operational quality, while reflecting Balinese culture and hospitality. Employees may benefit from structured learning, internal mobility, staff facilities, and Marriott associate programs, subject to local policy. The resort environment is collaborative and guest-focused, making it suitable for people interested in hospitality careers, multicultural teamwork, and professional development in a major tourism destination.

Working in Indonesia

Bali is Indonesia’s best-known tourism island and offers employment in hotels, resorts, restaurants, villas, wellness, events, transportation, and tourism services. Nusa Dua is a polished resort area with a quieter lifestyle than Seminyak or Canggu, while nearby areas provide beaches, temples, markets, cafés, and outdoor activities. Balinese Hindu traditions strongly influence daily life, ceremonies, dress, and community values, so respectful behavior is important. Living costs vary; accommodation, transport, and imported goods can be expensive in popular areas, while local food is affordable. Foreign nationals generally need an employer-sponsored work permit and appropriate limited-stay visa; working on a tourist visa is not permitted. Employers usually guide successful candidates through immigration, medical checks, and relocation paperwork. Applicants should confirm salary, accommodation, meals, service charge, insurance, contract terms, and visa sponsorship before accepting an offer.