Reservations Supervisor / リザベーション スーパーバイザー

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservations Supervisor oversees daily reservation operations, manages booking enquiries, coordinates with Front Office, Sales and Revenue teams, and supports accurate inventory and rate control. Candidates should have hotel reservations or front-office experience, strong communication skills, and confidence using reservation or property-management systems such as Opera. Fluency in Japanese and practical business English are typically expected at an international Tokyo hotel. The role requires leadership, attention to detail, problem-solving ability, and flexibility to work shifts, weekends and public holidays. The successful candidate is expected to coach colleagues, maintain Marriott service standards, protect guest information, and deliver efficient, professional service while meeting occupancy and revenue objectives.

About the employer

The Tokyo EDITION, Toranomon is a luxury lifestyle hotel in Tokyo operated under Marriott International’s EDITION brand. EDITION combines the service standards and global reach of Marriott with an independent, design-led personality, sophisticated dining, creative social spaces and highly personalised guest experiences. Located in Toranomon, the hotel is positioned in one of Tokyo’s major business and cultural districts, attracting international travellers, corporate guests and local customers. Employees work in a multicultural environment and are expected to demonstrate polished hospitality, discretion, teamwork and strong attention to detail. Marriott International provides global career opportunities, structured training and potential employee benefits, although exact terms vary by employment contract and local policy. This role supports the hotel’s reservations function and contributes directly to guest satisfaction, room sales and operational performance.

Working in Japan

Japan offers strong opportunities in hotels, restaurants, tourism, technology, education and international business, especially in Tokyo, Osaka, Kyoto and resort areas. Workplace culture generally values punctuality, respect, teamwork, presentation and careful attention to detail. Tokyo provides excellent public transport, safety, healthcare and entertainment, but housing and daily expenses can be high. Regional cities and resort destinations may offer a slower lifestyle and lower costs. Foreign workers normally need an appropriate work visa before starting employment; hospitality roles may qualify under specific work categories, while highly skilled or professional positions may use other statuses. Employer sponsorship, qualifications and Japanese-language ability are important, and requirements vary by role. Relocating commonly involves arranging accommodation, residence registration, health insurance, a bank account and a phone. Learning conversational Japanese greatly improves workplace integration and everyday life, even in internationally focused hotels.