Assistant Manager, Loyalty Operations & Program, APEC

Role summary

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This role supports Marriott’s loyalty operations and program initiatives across the Asia-Pacific region. Requirements typically include a diploma or degree in business, hospitality, marketing, customer experience, or a related field; experience in loyalty programs, CRM, hotel operations, project coordination, or regional administration; strong Excel and reporting skills; and excellent written and spoken English. The successful candidate is expected to coordinate stakeholders, monitor program performance, support member communications, maintain accurate data, resolve operational issues, and help implement regional initiatives. Strong organisation, attention to detail, commercial awareness, problem-solving ability, and confidence working across cultures are important.

About the employer

Marriott International is one of the world’s largest hospitality companies, operating and franchising thousands of hotels and resorts across numerous countries and territories. Its portfolio includes well-known brands such as Marriott Hotels, Sheraton, Westin, The Ritz-Carlton, St. Regis, W Hotels, Courtyard, and Aloft. The company also runs Marriott Bonvoy, a global loyalty program offering members hotel stays, experiences, rewards, and travel benefits. The Singapore Regional Office supports business activities across Asia-Pacific, including brand management, commercial strategy, loyalty operations, finance, technology, and human resources. Marriott promotes service excellence, professional development, inclusion, and international career opportunities. Employees in regional roles commonly work with colleagues from multiple markets and contribute to projects affecting hotels, guests, and loyalty members throughout the region.

Working in Singapore

Singapore is a compact, highly connected island city-state with strong opportunities in hospitality, tourism, aviation, finance, technology, retail, and regional corporate services. Its multicultural population includes Chinese, Malay, Indian, and expatriate communities, and English is widely used at work. The lifestyle is safe, efficient, and convenient, with excellent public transport, modern housing, shopping, restaurants, nightlife, parks, and nearby travel destinations. Living costs, especially rent, are relatively high, so accommodation and transport should be considered carefully. Foreign professionals generally need an employer-sponsored work pass, such as an Employment Pass or S Pass, with eligibility depending on qualifications, salary, and government assessment. Employers usually guide successful candidates through the application process. New arrivals should arrange housing, healthcare coverage, banking, and local registration before starting work.