Director of Operations

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Director of Operations leads the resort’s day-to-day performance across guest services, rooms, food and beverage, recreation, and supporting departments. Candidates are expected to have substantial experience in luxury hotel operations, strong knowledge of resort standards, budgeting, forecasting, quality assurance, and team leadership. A degree or diploma in hotel management or a related field is usually preferred, together with excellent English communication and sound commercial judgment. Experience in Indonesia or another resort destination is advantageous. The successful candidate should be visible, guest-focused, calm under pressure, and capable of building a collaborative culture while improving service quality, profitability, employee engagement, and compliance with Marriott and local standards.

About the employer

The Sira, a Luxury Collection Resort & Spa, Lombok is a high-end Marriott International property on Lombok’s northern coast. Operating under The Luxury Collection brand, the resort is positioned around distinctive local character, refined hospitality, wellness, dining, and access to Lombok’s beaches, culture, and natural landscapes. Marriott International is one of the world’s largest hospitality companies, with a broad portfolio of hotel brands and a global reservations, loyalty, training, and operational network. The property combines international luxury standards with Indonesian influences and is designed to appeal to leisure travellers, couples, families, and affluent destination guests. Working there is likely to involve close coordination across resort departments, strong attention to personalised service, and active engagement with the local community and environment. Exact benefits and employment terms depend on the employment contract and whether the position is locally hired or offered with expatriate support.

Working in Indonesia

Lombok is an Indonesian island east of Bali, known for white-sand beaches, surfing, waterfalls, traditional Sasak culture, and Mount Rinjani. Hospitality is the main source of professional opportunity in resort areas such as Senggigi, Kuta Mandalika, Gili destinations, and northern Lombok. Jobs are commonly available in hotel operations, food and beverage, spa, engineering, sales, diving, and guest services, although senior roles often require strong English and international experience. Life is generally quieter and less expensive than Bali, with a relaxed community atmosphere, warm weather, motorbike-based transport, and growing but uneven infrastructure. Indonesia normally requires an appropriate work visa and work permit; visitors must not work on a tourist visa. Employers usually sponsor the required process for eligible foreign staff, while Indonesian citizens need standard employment documentation. Candidates should confirm medical insurance, housing, transport, taxes, contract terms, and relocation assistance before accepting an offer.