Spa Service Expert (Spa Receptionist)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Spa Service Expert (Spa Receptionist) welcomes guests, manages spa appointments, explains treatments and facilities, processes payments, answers inquiries, and supports a smooth guest experience. Candidates should have previous experience in spa reception, hotel front office, customer service, or a related role. Strong communication and interpersonal skills, professional grooming, basic computer and booking-system knowledge, and good organization are expected. The successful candidate should be confident recommending suitable treatments, handling guest requests discreetly, coordinating with therapists, and promoting spa services when appropriate. Fluency in English is generally required; additional languages and knowledge of local hospitality standards are advantageous. Flexibility to work shifts, weekends, and holidays is also expected.

About the employer

The Westin Doha Hotel & Spa is a luxury hotel in Doha operated under the Westin Hotels & Resorts brand, part of Marriott International. Westin focuses on well-being through its signature sleep, fitness, nutrition, and spa experiences, designed to help guests feel renewed during their stay. The hotel serves business travelers, leisure guests, groups, and local residents, offering accommodation, restaurants, meeting facilities, recreational amenities, and a dedicated spa. Marriott International is one of the world’s largest hospitality companies, with a broad portfolio of international hotel brands and career opportunities across lodging, food and beverage, wellness, events, finance, and guest services. Employees may benefit from structured training, global brand standards, Marriott associate discounts, and opportunities for career development, subject to the specific employment package and local regulations.

Working in Qatar

Qatar is a peninsula rather than an island, with Doha as its main employment and lifestyle hub. Hospitality jobs are widely available in luxury hotels, resorts, restaurants, spas, events, and tourism, particularly for candidates with strong English, customer-service skills, and international experience. Qatar has a modern, safe, and multicultural environment, although local customs are conservative. Modest dress and respectful behavior are expected, especially during Ramadan. Lifestyle options include shopping malls, beaches, museums, desert excursions, sports, and international dining. Summers are extremely hot, so indoor facilities and air-conditioned transport are important. Most overseas employees work under an employer-sponsored residence and work permit; the employer commonly arranges visa processing, medical checks, and sometimes accommodation, meals, transport, and flights. Candidates should confirm the complete contract, benefits, probation terms, and visa responsibilities before relocating. Doha’s cost of living can be high without employer-provided housing.