Senior Manager, HR Services

Role summary

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The Senior Manager, HR Services leads HR operations and employee support for Marriott’s Japan-based offices and properties. Responsibilities may include overseeing HR service delivery, policies, employee relations, HR systems, compliance, workforce reporting, and process improvements. Candidates are expected to have substantial human resources experience, ideally in hospitality or a large international organization, with strong knowledge of Japanese employment practices and HR operations. Excellent leadership, communication, stakeholder-management, problem-solving, and project-management skills are required. Business-level Japanese and English are likely essential, along with the ability to work collaboratively across regional and global teams.

About the employer

Marriott International is one of the world’s largest hospitality companies, operating a broad portfolio of hotels, resorts, serviced residences, and other lodging brands. Its brand family includes Marriott Hotels, The Ritz-Carlton, St. Regis, W Hotels, Westin, Sheraton, Renaissance, Courtyard, and many others. Marriott manages and franchises properties in numerous countries and is known for its global service standards, loyalty program, career development opportunities, and extensive international workforce. The Tokyo Area Office and Customer Engagement Center support Marriott’s hotel operations, guest services, commercial activities, and corporate functions in Japan and the wider region. The company places strong emphasis on inclusion, associate development, customer experience, operational excellence, and responsible business practices.

Working in Japan

Japan offers strong opportunities in hospitality, technology, finance, education, healthcare, manufacturing, and international business, with Tokyo providing the widest selection of corporate and hotel roles. Workplace culture generally values punctuality, teamwork, respect for hierarchy, careful communication, and attention to detail. Life in Tokyo is convenient and safe, though housing and commuting can be expensive; regional cities and islands often offer a quieter, more affordable lifestyle. Foreign nationals normally need a work visa sponsored by an employer, with the appropriate category depending on the role and qualifications. Applicants should prepare authenticated education and employment documents and check eligibility with Japanese immigration authorities. Japanese language ability is valuable, especially for HR and employee-facing positions, although multinational companies may use English extensively. Relocation planning should include housing, health insurance, taxes, banking, transport, and local registration after arrival.