Reservations Agent - Jakarta Marriott Hotel Gelora

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservations Agent manages guest room bookings, changes, cancellations, inquiries, and special requests through phone, email, and reservation systems. Candidates should have hospitality, reservations, or customer-service experience, strong spoken and written English, good computer skills, and excellent attention to detail. Familiarity with hotel systems such as Opera is advantageous. The role expects a professional, friendly, and responsive approach, accurate data entry, effective communication with guests and hotel departments, and the ability to meet service and sales targets. Flexibility to work shifts, weekends, and public holidays is normally required. Knowledge of Jakarta and local travel information is also helpful.

About the employer

Jakarta Marriott Hotel Gelora is a Marriott International property located near the Gelora Bung Karno sports and business district in central Jakarta. The hotel serves corporate travelers, leisure guests, event attendees, and international visitors, offering accommodation, dining, meeting facilities, and Marriott Bonvoy services. As part of Marriott International, one of the world’s largest hospitality companies, the hotel follows international standards for guest service, professionalism, safety, and operational training. Employees typically work in a multicultural environment and may receive structured learning, career development opportunities, staff benefits, and access to Marriott’s global network. The property’s location provides convenient access to major offices, shopping areas, entertainment venues, and Jakarta’s event infrastructure. Reservations team members contribute directly to occupancy, revenue, guest satisfaction, and smooth coordination between guests and hotel departments.

Working in Indonesia

Indonesia offers hospitality opportunities across Java, Bali, Lombok, Sumatra, and other islands, particularly in hotels, resorts, restaurants, tourism, events, and customer service. Jakarta, on Java, is the main corporate hub, with busy city life, extensive public transport, shopping, and international dining, although traffic and living costs can be high. Bali offers a more relaxed, tourism-focused lifestyle, while Lombok is quieter and more nature-oriented. Indonesian culture values politeness, community, family, and respect for religious traditions; English is common in major hotels but learning basic Bahasa Indonesia is useful. Foreign workers generally need an employer-sponsored work permit and appropriate limited-stay visa before starting employment. Employers commonly assist with immigration procedures, but requirements can change, so applicants should confirm details with the company and Indonesian authorities. Relocation planning should include accommodation, healthcare, transport, insurance, and local registration.