Front Desk Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Desk Agent welcomes guests, manages check-in and check-out, handles reservations and payments, responds to requests, and provides information about the resort and surrounding area. Candidates should have strong communication and customer-service skills, a professional appearance, basic computer knowledge, and good spoken English. Previous hotel or front-office experience is preferred, while knowledge of additional languages is an advantage. The role requires flexibility to work shifts, weekends, and public holidays. Successful candidates are expected to remain calm under pressure, resolve guest concerns courteously, coordinate with other departments, and consistently follow Marriott service standards. Local hospitality experience and familiarity with Phuket are helpful.

About the employer

Phuket Marriott Resort and Spa, Nai Yang Beach is a premium beachfront resort operated by Marriott International, one of the world’s largest hospitality companies. Located near Phuket International Airport on the island’s quieter northwest coast, the resort offers guestrooms, suites, dining venues, meeting facilities, pools, recreational activities, and spa services. Its setting on Nai Yang Beach combines access to nature with the service standards expected from an international luxury hotel brand. Employees typically work in a multicultural environment and may receive benefits such as meals, uniforms, training, staff rates, service charge, and opportunities for career development, depending on the contract. Marriott places strong emphasis on guest satisfaction, professional conduct, teamwork, inclusion, and consistent brand standards. The property serves leisure travelers, families, groups, and business guests visiting Phuket.

Working in Thailand

Phuket is Thailand’s largest island and a major tourism and hospitality hub, offering jobs in hotels, restaurants, spas, travel agencies, diving, retail, transport, and events. Nai Yang is quieter and more relaxed than Patong, with beaches, local seafood, markets, temples, and easy access to the airport and national parks. Thai culture values politeness, respect for elders, modest dress at temples, and a calm manner; learning basic Thai phrases is useful. Lifestyle options range from affordable local food and island activities to international restaurants and nightlife. Foreign workers generally need an employer-sponsored Non-Immigrant B visa and a Thai work permit before legally working. Employers usually guide the application process, but requirements and fees should be confirmed with Thai authorities. Relocation costs, housing, transport, healthcare, and rainy-season conditions should be considered before accepting an offer.