Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Front Desk Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Front Desk Agent welcomes guests, manages check-in and check-out, handles reservations and payments, responds to requests, and provides information about the resort and surrounding area. Candidates should have strong communication and customer-service skills, a professional appearance, basic computer knowledge, and good spoken English. Previous hotel or front-office experience is preferred, while knowledge of additional languages is an advantage. The role requires flexibility to work shifts, weekends, and public holidays. Successful candidates are expected to remain calm under pressure, resolve guest concerns courteously, coordinate with other departments, and consistently follow Marriott service standards. Local hospitality experience and familiarity with Phuket are helpful.
Can I work in Phuket?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Non-B visa and an online work permit; employers need 4 Thai staff per foreigner.
Watch for: Massage, beauty and guiding jobs are reserved for Thais.
Official source: Board of Investment One Stop Service: visas and work permits. Checked October 2026.
What the job usually comes with in Phuket
Usual for Phuket, varies by employer. Checked October 2026.
| Housing | Dorms at some resorts; an allowance for senior staff |
|---|---|
| Meals | Staff canteen |
| Flights | Senior packages only |
| Service charge | Shared evenly; 5-star high season THB 30,000 to 40,000 a month, about half in low season |
| Contract | 1 to 2 years; probation often 119 days |
| Leave | 6 days |
| Income tax | 0% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in Phuket
Who can work there by passport, what a job usually includes, and island life.
About Phuket Marriott Resort and Spa Nai Yang Beach
Phuket Marriott Resort and Spa, Nai Yang Beach is a premium beachfront resort operated by Marriott International, one of the world’s largest hospitality companies. Located near Phuket International Airport on the island’s quieter northwest coast, the resort offers guestrooms, suites, dining venues, meeting facilities, pools, recreational activities, and spa services. Its setting on Nai Yang Beach combines access to nature with the service standards expected from an international luxury hotel brand. Employees typically work in a multicultural environment and may receive benefits such as meals, uniforms, training, staff rates, service charge, and opportunities for career development, depending on the contract. Marriott places strong emphasis on guest satisfaction, professional conduct, teamwork, inclusion, and consistent brand standards. The property serves leisure travelers, families, groups, and business guests visiting Phuket.