Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Manager leads the reception, concierge, guest services and night audit teams, ensuring smooth arrivals, departures, room allocations and guest requests. Candidates are generally expected to have several years of hotel front office experience, previous supervisory or management responsibility, strong communication skills and confidence handling complaints and operational decisions. Experience with hotel property-management systems, preferably Opera, is valuable. The role requires sound knowledge of reservations, billing, cash handling and Australian accommodation standards. Sheraton will expect a professional, approachable leader who can coach staff, maintain service standards, work across changing shifts, and remain calm in a busy resort environment. Flexibility to work weekends, public holidays and varied hours is essential.

About the employer

Sheraton Grand Mirage Resort Port Douglas is a luxury beachfront resort in Port Douglas, Queensland, operated under the Sheraton brand of Marriott International. Set between the Coral Sea and the Great Barrier Reef, the resort offers guest rooms, suites, restaurants, bars, pools, event facilities and access to one of Australia’s most popular tropical destinations. Marriott International is one of the world’s largest hospitality companies, with a broad portfolio of hotels and resorts across many countries. Sheraton properties are known for welcoming service, business and leisure facilities, and a strong focus on creating comfortable, connected stays. Employees typically benefit from structured training, international brand standards, career development opportunities and Marriott associate travel programs, subject to eligibility. The Port Douglas resort environment suits hospitality professionals who enjoy outdoor living, multicultural teams and high-end leisure tourism.

Working in Australia

Australia is a large country rather than an island destination, with opportunities across hotels, resorts, restaurants, tourism, healthcare, construction and skilled professional services. Port Douglas offers a relaxed tropical lifestyle, warm weather, beaches, rainforest, boating and easy access to the Great Barrier Reef. The local community is tourism-focused and generally welcoming, although living costs and rental availability can be challenging in popular resort areas. Cairns, about an hour away, provides larger shopping, transport and employment options. International applicants need an appropriate visa, such as an employer-sponsored visa, skilled visa or working holiday visa if eligible; work rights should be confirmed before accepting employment. Relocating involves arranging accommodation, tax and banking, health insurance where required, and transport, as public transport around regional Queensland is limited. Cyclones and wet-season humidity are also important lifestyle considerations.