IT Supervisor - Manado Marriott Resort & Spa

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The IT Supervisor is expected to support and maintain hotel technology systems, including networks, hardware, software, telephones, guest internet and operational applications. Responsibilities typically include supervising daily IT support, troubleshooting incidents, coordinating vendors, protecting system security, maintaining documentation and assisting with technology projects. Candidates should have relevant IT experience, preferably in a hotel or service environment, along with practical knowledge of networking, Windows systems, servers, cybersecurity and help-desk procedures. Strong communication, organization and problem-solving skills are important, as is the ability to support colleagues and guests professionally. Flexibility for shift work, weekends and urgent technical issues is likely required.

About the employer

Manado Marriott Resort & Spa is a Marriott International hotel property in Manado, North Sulawesi, Indonesia. It serves leisure and business travelers visiting the city, nearby islands and the renowned diving areas of North Sulawesi. The resort environment is expected to combine guestrooms, dining, meetings, recreation and spa facilities, requiring coordinated service across many departments. As part of the Marriott network, the property operates within internationally recognized hospitality standards covering guest service, technology, safety, training and brand consistency. Marriott International is one of the world’s largest hotel companies, managing and franchising a broad portfolio of hotels and resorts across numerous brands and countries. Employees may benefit from structured training, global operating procedures and potential career opportunities within the wider Marriott organization.

Working in Indonesia

Indonesia offers hospitality, tourism, technology, diving, education and business opportunities across more than 17,000 islands. Manado, on Sulawesi, has a relaxed coastal lifestyle, affordable living costs and access to Bunaken’s famous reefs, while Bali and Java generally offer larger international job markets. Indonesian culture values courtesy, community, family and respectful communication; English is useful in resorts, although basic Bahasa Indonesia helps greatly. Living costs vary, with accommodation and transport typically cheaper outside Bali and Jakarta. Foreign employees normally need an employer-sponsored work permit and KITAS, and should not begin work on a tourist visa. Employers usually guide the immigration process, but candidates should confirm sponsorship, housing, insurance, taxes, flights and contract terms before relocating. Manado has an international airport, tropical weather and a slower pace than Indonesia’s major metropolitan areas. Healthcare and specialist services are more limited than in Jakarta or Bali, so comprehensive insurance is advisable.