[S&M] Room Reservation - Supervisor - Bvlgari Hotel Tokyo

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Room Reservation Supervisor oversees daily reservation operations, ensuring accurate booking, rate, availability, and guest information management. The role typically requires experience in hotel reservations or front-office operations, strong knowledge of reservation systems, excellent English and Japanese communication skills, and sound understanding of luxury-service standards. The candidate is expected to supervise and coach team members, handle special requests and complex bookings, coordinate with Front Office, Sales, Revenue Management, and other departments, and resolve guest or agency issues professionally. Attention to detail, commercial awareness, organization, discretion, and the ability to work shifts in a fast-paced luxury hotel are important. Experience with Marriott systems or luxury international hotels would be advantageous.

About the employer

Bvlgari Hotel Tokyo is a luxury hotel operated under the Bulgari Hotels & Resorts brand, part of the Marriott International portfolio. Located in central Tokyo, the hotel combines Bulgari’s Italian heritage, contemporary design, fine dining, high-end hospitality, and personalized service. It caters to international leisure travelers, luxury shoppers, business guests, and discerning local clients. The property is known for its elegant accommodation, restaurants and bars, spa facilities, event spaces, and panoramic city views. Employees work in a highly international environment where attention to detail, discretion, cultural awareness, and consistently polished guest service are essential. As part of Marriott International, the hotel may provide access to structured training, global hospitality standards, employee development programs, and associate travel benefits, subject to local policies and eligibility.

Working in Japan

Japan offers opportunities in luxury hotels, restaurants, tourism, technology, education, healthcare, and manufacturing. Tokyo provides the broadest employment market, though living costs are high; Osaka, Kyoto, Fukuoka, and resort areas can offer different lifestyles and hospitality opportunities. Japanese workplace culture values punctuality, teamwork, respect, professionalism, and careful attention to detail. City life is convenient, safe, and transport-focused, while regional areas offer more space and a slower pace. Foreign employees generally need an employer-sponsored work visa matching their occupation, such as Engineer/Specialist in Humanities/International Services; requirements include a valid job offer and appropriate qualifications or experience. Applicants should confirm eligibility with immigration authorities. Relocation costs, housing deposits, language ability, taxes, health insurance, and pension contributions should be planned in advance. Japanese ability can significantly improve career prospects, especially in guest-facing hotel roles.