Telephone Operator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Telephone Operator manages the hotel switchboard, answers and transfers calls, records messages, provides accurate information, and supports guests and hotel departments with communication requests. Candidates should have clear spoken English, a courteous telephone manner, good listening and organizational skills, and basic computer knowledge. Previous experience in a hotel, front office, call centre, or customer-service role is advantageous. Knowledge of additional languages and familiarity with hotel telephone systems are helpful. The successful candidate is expected to remain calm under pressure, protect guest privacy, respond quickly, maintain professional standards, and deliver warm, efficient service in line with Le Méridien and Marriott policies. Flexibility for shifts, weekends, and public holidays is normally required.

About the employer

Le Méridien Dubai Hotel & Conference Centre is a premium airport-area hotel located near Dubai International Airport. It operates under Le Méridien, a Marriott International brand known for design-led hospitality, European-inspired style, art, culture, and destination-focused guest experiences. The property offers guest rooms, restaurants, lounges, extensive conference and event facilities, leisure amenities, and professional services for business and leisure travelers. As part of Marriott International, the hotel follows established global standards for guest service, safety, training, and colleague development. Employees typically work in a multicultural environment and may receive benefits such as staff meals, uniforms, transportation, accommodation or housing support, medical coverage, discounts, and career opportunities, depending on the employment package. Exact benefits and salary depend on the contract, experience, and hotel policy.

Working in United Arab Emirates

The United Arab Emirates is not an island, but it offers strong hospitality, tourism, aviation, retail, and event-sector employment, particularly in Dubai and Abu Dhabi. Hotel workers benefit from a multicultural environment, modern infrastructure, warm weather, and an active lifestyle featuring beaches, shopping, dining, desert excursions, and cultural attractions. Local culture values hospitality, respect, modest dress in public places, and awareness of Islamic customs. Employers normally arrange an employment visa and residence sponsorship after hiring; workers should not work on a tourist visa. The company commonly supports medical testing, Emirates ID processing, and sometimes accommodation or transport. Before relocating, confirm salary, service charge, housing, meals, transport, insurance, probation, leave, and flight provisions in writing. Living costs can be high, especially for private accommodation, so employer-provided housing is valuable. Dubai has excellent public transport, while taxis and staff buses are also widely used.