Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth front-office service and guest satisfaction. Requirements typically include a diploma or degree in hospitality, relevant hotel experience, strong English and Indonesian communication skills, and familiarity with front-office systems. The successful candidate is expected to lead colleagues professionally, resolve guest concerns, coordinate with housekeeping, food and beverage, engineering, and security teams, and maintain Marriott service standards. Flexibility to work rotating shifts, weekends, and public holidays is essential. Candidates should demonstrate sound judgment, leadership, organization, initiative, and the ability to remain calm in a busy environment.

About the employer

Fairfield by Marriott Surabaya is part of Marriott International, one of the world's largest hospitality companies, with a broad portfolio of hotels and resorts across many countries. Fairfield by Marriott is positioned as a reliable, comfortable, and value-oriented accommodation brand for business and leisure travelers. The Surabaya property serves guests visiting East Java's commercial center and may cater to corporate groups, families, and event travelers. Marriott hotels generally emphasize consistent guest service, operational standards, ethical conduct, teamwork, and employee development. Staff may receive benefits such as meals, uniforms, training, service charge participation, and opportunities for career progression, depending on local policy and employment terms. The Duty Manager supports the hotel's daily operation and acts as a key link between guests, front office colleagues, and department leaders.

Working in Indonesia

Surabaya is on Java, Indonesia's most developed and commercially active island, offering opportunities in hotels, restaurants, tourism, logistics, manufacturing, technology, and education. Java has busy cities, excellent transport links, historic sites, volcanoes, and a generally lower living cost than many international destinations, although Jakarta and Bali can be more expensive. Indonesian culture values hospitality, respect for elders, modest dress, and community relationships; learning basic Bahasa Indonesia is highly useful. Bali, Lombok, Sumatra, Sulawesi, and the eastern islands offer strong tourism and resort employment, while Java provides more corporate and urban roles. Foreign nationals need an employer-sponsored work authorization and the appropriate Indonesian work and stay visa; working on a tourist visa is not permitted. Before relocating, confirm the contract, housing, medical coverage, taxes, transportation, and visa sponsorship directly with the employer.