RC RAK, Multi-Property Reservations Agent – Arabic Speaker

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Multi-Property Reservations Agent manages room and package reservations for The Ritz-Carlton Ras Al Khaimah Al Wadi Desert and associated properties, responding to enquiries, explaining rates and policies, confirming bookings, and coordinating guest preferences. Candidates should have reservations, front-office, or customer-service experience, strong communication skills, and confidence using hotel reservation systems such as Opera. Fluency in Arabic and English is expected; additional languages are advantageous. The role requires excellent telephone etiquette, accurate data entry, sales awareness, attention to detail, and the ability to handle changing priorities across multiple properties. The successful candidate is expected to deliver polished Ritz-Carlton service, protect guest information, meet departmental targets, and work flexibly across shifts, including weekends and public holidays.

About the employer

The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert is a luxury desert resort in the United Arab Emirates, set within a nature reserve near the Hajar Mountains and the Arabian Gulf. It is part of Marriott International’s Ritz-Carlton brand, known for highly personalised service, elegant accommodation, and detailed guest experiences. The resort offers villas, private pools, wellness facilities, restaurants, outdoor activities, and access to the surrounding desert landscape. Its operations combine international luxury-hospitality standards with the natural and cultural character of Ras Al Khaimah. Employees typically work in a multicultural environment and serve leisure travellers, families, destination guests, and high-end groups. Marriott may provide benefits such as accommodation or housing allowance, transport, meals, medical cover, employee discounts, and training, depending on the employment package and local policy.

Working in United Arab Emirates

The United Arab Emirates is not an island nation, but it offers extensive coastal living, including Dubai, Abu Dhabi, and Ras Al Khaimah. Hospitality, tourism, aviation, retail, finance, technology, healthcare, and construction provide strong employment opportunities. UAE culture blends Islamic traditions, Emirati heritage, and a large international community; modest dress and respectful behaviour are expected, particularly during Ramadan. Lifestyle choices range from modern malls and restaurants to beaches, desert activities, mountains, and cultural sites. Ras Al Khaimah is generally quieter and more affordable than Dubai, with a relaxed resort and outdoor-oriented lifestyle. Most foreign employees require an employer-sponsored residence visa and work permit; medical testing and Emirates ID registration are normally part of the process. Candidates should confirm accommodation, transport, insurance, probation terms, annual leave, and airfare benefits before relocating. English is widely used, while Arabic is valuable in guest-facing roles.