Guest Experience Expert (Front Office Agent)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert (Front Office Agent) welcomes guests, manages check-in and check-out, processes payments, handles reservations and requests, explains hotel facilities, and resolves concerns professionally. Candidates should have hospitality or front-office experience, strong English communication skills, a polished and friendly manner, basic computer and cash-handling ability, and a customer-focused approach. Knowledge of additional languages and hotel systems is advantageous. The role requires flexibility to work rotating shifts, weekends and holidays, remain calm under pressure, maintain accurate records, and consistently deliver Westin and Marriott service standards.

About the employer

The Westin Dubai Mina Seyahi Beach Resort & Marina is a luxury beachfront resort in Dubai, United Arab Emirates, operated under Marriott International’s Westin Hotels & Resorts brand. Located in the Mina Seyahi area, the resort serves leisure and business travelers with rooms and suites, restaurants, pools, beach access, wellness facilities and event spaces. Westin focuses on wellbeing through its brand principles, including nutritious dining, fitness, restorative sleep and thoughtful guest service. Employees typically work in a multicultural environment and follow Marriott’s global standards for hospitality, safety, guest satisfaction and professional conduct. As part of Marriott International, the property can offer structured training, career mobility and access to an international hotel network, subject to the specific position and employment terms.

Working in United Arab Emirates

The UAE is not an island but a federation of seven emirates, with Dubai offering extensive opportunities in hotels, tourism, restaurants, retail, aviation, events and business services. The culture combines Islamic traditions with a highly international lifestyle; modest dress, respectful behavior and awareness of Ramadan customs are important. Dubai provides modern public transport, beaches, shopping, entertainment and a warm climate, although summers are extremely hot. Most overseas employees relocate through employer sponsorship. The company normally arranges an employment entry permit and residence visa, with medical testing and Emirates ID processing after arrival; rules and benefits should be confirmed in the offer letter. Many hospitality employers provide accommodation or an allowance, transport, meals and health insurance, but these are not automatic. Employees should verify contract terms, probation, working hours, gratuity and recruitment fees before relocating.