Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees hotel operations during assigned shifts, ensuring smooth guest services across the front office and other departments. Candidates typically need hotel operations experience, strong knowledge of guest relations, communication skills, and the ability to resolve complaints calmly and professionally. Previous supervisory experience in an upscale or international hotel is preferred, along with familiarity with hotel systems and operating procedures. The role requires flexibility for rotating shifts, weekends, and public holidays. The successful candidate is expected to lead by example, coordinate departments, monitor service standards, support safety procedures, handle emergencies, and make sound decisions when senior management is unavailable.

About the employer

Sheraton Mall of the Emirates Hotel Dubai is an upscale city hotel located beside Mall of the Emirates, one of Dubai’s major shopping and entertainment destinations. It operates under the Sheraton brand, part of Marriott International, a global hospitality company with thousands of properties worldwide. The hotel serves business travelers, tourists, families, and guests visiting Dubai for shopping, leisure, and events. Its facilities generally include guest rooms and suites, restaurants and lounges, meeting spaces, fitness and wellness facilities, and leisure amenities. As a large international hotel, it places strong emphasis on attentive service, operational consistency, teamwork, guest satisfaction, and professional development. Employees can benefit from Marriott’s global standards, training resources, and potential career mobility across its international portfolio.

Working in United Arab Emirates

The United Arab Emirates is not an island but a federation of seven emirates, with Dubai and Abu Dhabi offering the largest hospitality job markets. Opportunities are available in hotels, restaurants, resorts, tourism, aviation, retail, events, and facilities management. The culture combines Emirati traditions with a highly international expatriate community; modest dress and respectful behavior are expected, particularly in public and religious settings. Dubai offers beaches, shopping, dining, nightlife, desert excursions, and excellent public transport, although rent and summer temperatures can be high. Most overseas employees require an employment entry permit followed by employer-sponsored residence, medical checks, and an Emirates ID. Employers commonly provide accommodation or a housing allowance, transport, insurance, and annual leave benefits, but packages vary. Before relocating, confirm salary, accommodation, probation terms, visa sponsorship, work hours, gratuity, and airfare provisions in writing.