Temporary Guest Experience Expert | Front Desk Agent (Marriott's Aruba Ocean Club)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert supports the front desk by welcoming guests, completing check-in and check-out, processing payments, answering questions, handling requests, and resolving concerns professionally. Candidates should have strong communication and customer-service skills, a friendly and polished manner, basic computer ability, and attention to detail. Previous hotel or front-desk experience is helpful, while fluency in English is expected; Dutch, Spanish, or Papiamento is an advantage. The role requires flexibility to work rotating shifts, weekends, and holidays, remain calm during busy periods, and consistently represent Marriott’s service standards. Reliability, teamwork, cultural awareness, and a genuine interest in creating memorable guest experiences are important.

About the employer

Aruba Marriott Resort & Stellaris Casino is a large beachfront resort located in Palm Beach, Aruba. It operates under the Marriott International portfolio and includes guest accommodations, restaurants, bars, pools, meeting facilities, recreational services, and the Stellaris Casino. The resort serves international leisure travelers, families, business guests, and groups, creating a fast-paced and multicultural hospitality environment. Employees work within Marriott’s global standards for guest service, professionalism, safety, and operational consistency. Front-office team members are central to the guest experience, interacting with visitors from arrival through departure and coordinating with housekeeping, engineering, food and beverage, reservations, and management. The property can offer valuable experience for people interested in international tourism, luxury hospitality, customer relations, and resort operations.

Working in Aruba

Aruba offers employment opportunities in hotels, resorts, restaurants, retail, tourism, transportation, watersports, casinos, healthcare, and professional services. The culture blends Dutch, Caribbean, Latin American, and indigenous influences; English is widely used, while Papiamento, Dutch, and Spanish are also common. Life is relaxed and outdoor-focused, with beaches, snorkeling, diving, sailing, hiking, and a lively social scene. Housing can be expensive and competitive, especially near Palm Beach and Oranjestad, so applicants should confirm accommodation and living costs before relocating. Foreign workers generally need an employer-sponsored work permit and residence authorization before starting employment; requirements vary by nationality and contract. Employers commonly assist with applications, but approval is not automatic. Candidates should verify conditions with Aruba’s Department of Integration, Policy and Admission of Foreigners and arrange health insurance, banking, transportation, and valid travel documents. Temporary hospitality roles may have specific contract and permit limitations.