Guest Service Support Expert | Eskama (The St. Regis Aruba Resort)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Support Expert assists the Eskama restaurant team in delivering polished, attentive service. Typical duties include welcoming and assisting guests, preparing and resetting tables, supporting servers, clearing dishes, maintaining cleanliness, replenishing supplies, and responding promptly to guest requests. Candidates should have a friendly, professional manner, good communication skills, strong attention to detail, and the ability to work efficiently in a busy luxury-resort environment. Previous restaurant, hospitality, or customer-service experience is helpful, while a willingness to learn and a genuine interest in creating memorable guest experiences are essential. The role requires flexibility to work shifts, weekends, holidays, and extended periods on one’s feet.

About the employer

The St. Regis Aruba Resort is a luxury beachfront property associated with Marriott International’s St. Regis brand, known for refined service, elegant surroundings, and highly personalized guest experiences. Located on Aruba’s celebrated Palm Beach, the resort serves leisure travelers, families, and upscale visitors seeking premium accommodation, dining, wellness, and recreation. Eskama is one of the resort’s dining venues, where colleagues contribute to a polished restaurant experience inspired by the destination and the St. Regis tradition of gracious hospitality. Employees typically work in a multicultural, guest-focused environment with opportunities to develop skills in food and beverage operations, luxury service, and international hospitality. The resort’s standards emphasize professionalism, discretion, attention to detail, teamwork, and genuine care for guests.

Working in Aruba

Aruba offers strong employment opportunities in hotels, restaurants, tourism, transportation, retail, watersports, and related services. The island has a diverse culture shaped by Indigenous, European, Caribbean, and Latin American influences; English, Dutch, Spanish, and Papiamento are commonly heard. Life is sunny, social, and outdoors-oriented, with beaches, snorkeling, diving, windsurfing, hiking, and lively dining. Housing can be expensive and difficult to secure, especially near Palm Beach and Oranjestad, so relocation planning and a realistic budget are important. Foreign nationals generally need an employer-sponsored work and residence permit before starting employment; requirements vary by nationality and contract, and the employer often assists with applications. Candidates should confirm salary, service charges, accommodation, meals, insurance, transportation, and permit support in writing. Aruba’s dry climate and welcoming tourism industry attract workers from many countries, but adapting to island logistics and a slower pace of life is part of the experience.