L&D TS Supervising Associate_Canada_Consulting Learner Support

Role summary

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This role supports learning and development services for EY’s Canada Consulting teams, with a focus on learner support, program coordination, communications, enrollment, attendance tracking, issue resolution, and stakeholder assistance. Requirements typically include a bachelor’s degree, experience in learning administration, training coordination, HR operations, customer support, or shared services, strong written and spoken English, and proficiency with Microsoft Office and learning-management systems. The successful candidate is expected to manage multiple requests accurately, meet service-level deadlines, protect confidential information, communicate professionally with learners and internal teams, and work effectively across time zones. Supervisory Associate-level experience, strong organization, attention to detail, and a service-oriented mindset are likely preferred.

About the employer

EY, formerly Ernst & Young, is a global professional services organization providing assurance, tax, consulting, strategy, and transactions services. It operates across more than 150 countries and territories, helping businesses, governments, and investors address complex financial, operational, technological, and regulatory challenges. EY employs a large international workforce and uses shared-service and global delivery centers to support its client-facing practices. The Philippines is an important EY delivery location, with teams working in consulting support, finance, technology, risk, tax, human resources, and learning operations. EY emphasizes integrity, inclusiveness, professional development, innovation, and collaboration. Its learning and talent functions help employees build capabilities, complete required training, and deliver consistent service to clients worldwide.

Working in Philippines

The Philippines is an archipelago with major employment hubs in Metro Manila, Cebu, and Davao. Opportunities are strong in business-process services, consulting support, IT, finance, customer operations, healthcare, education, and tourism. Workplace culture is generally relationship-oriented, collaborative, respectful of hierarchy, and comfortable with English-language communication. Life in Metro Manila offers extensive dining, shopping, entertainment, and professional networks, but commuting and housing costs can be challenging. Cebu provides a more relaxed urban lifestyle with growing technology and shared-services sectors, while Davao is known for lower living costs and a calmer environment. Foreign employees generally need an appropriate employment visa or permit sponsored by the employer; tourist status does not authorize work. Candidates should confirm visa arrangements, taxation, healthcare, housing, and relocation support before accepting an offer. Filipino citizens do not require visas to work locally.