At Your Service

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The At Your Service role responds to guest calls and requests, records details accurately, coordinates with housekeeping, engineering, room service and other departments, and follows up to ensure guest satisfaction. Candidates typically need a secondary school qualification or hospitality experience, good spoken English, clear communication skills and a friendly, professional manner. Familiarity with hotel telephone systems, guest-request software and basic computer applications is helpful. The successful candidate is expected to remain calm under pressure, work flexible shifts including weekends and holidays, protect guest privacy, and represent The Sira’s luxury service standards in every interaction.

About the employer

The Sira, a Luxury Collection Resort & Spa, Lombok is a Marriott International property on Lombok’s southern coast, near the beaches and surf of Mandalika. It forms part of Marriott’s Luxury Collection, a portfolio of distinctive hotels that reflects the character, heritage and culture of each destination. The resort is designed to provide refined accommodation, dining, wellness and personalized guest experiences in a scenic island setting. Employees work in an international hospitality environment and are expected to combine genuine Indonesian warmth with polished, highly attentive service. Depending on the position, benefits may include meals, uniforms, training, service charge, staff accommodation or transport, although these should be confirmed directly with the employer.

Working in Indonesia

Lombok offers opportunities in resorts, restaurants, spas, tour operations, diving, construction, retail and digital or remote work, with hospitality concentrated around Kuta Mandalika, Senggigi and the Gili Islands. The culture is strongly Sasak and predominantly Muslim, with welcoming communities, traditional ceremonies, local markets and excellent food. Life is generally quieter and less expensive than Bali, but transport, healthcare and international shopping are more limited outside the main towns. Beaches, waterfalls, surfing and diving make the island attractive for an active outdoor lifestyle. Foreign nationals must have an Indonesian employer sponsor the appropriate work authorization and KITAS; working on a tourist or visa-on-arrival status is not permitted. Before relocating, confirm salary, accommodation, transport, insurance, contract terms and whether the employer handles immigration costs. Basic Indonesian is useful, while English is especially valuable in international resorts.