Director of Operations

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Director of Operations leads the hotel’s day-to-day operations across rooms, food and beverage, guest services, housekeeping, engineering and other departments. Candidates typically need substantial hotel management experience, preferably in an upscale or international property, along with strong leadership, budgeting, commercial and guest-relations skills. A degree or diploma in hospitality or business is usually preferred. The role expects someone who can maintain Marriott and Sheraton standards, improve guest satisfaction, coach department heads, manage costs, support revenue goals, ensure compliance and work effectively with owners and corporate leadership. Flexibility, polished communication, sound decision-making and the ability to work under pressure are essential.

About the employer

Sheraton Hotels & Resorts is Marriott International’s globally recognised hotel brand, known for welcoming public spaces, comfortable accommodation and a strong focus on bringing travellers and local communities together. Sheraton Johor Bahru is part of Marriott’s international portfolio and serves business travellers, leisure guests, groups and events in southern Malaysia. The property operates within Marriott’s standards for service, safety, guest experience, talent development and responsible business practices. Employees generally benefit from exposure to a large global hospitality network, structured training and opportunities for career mobility across Marriott properties. A Director of Operations would work closely with hotel leadership, department heads, associates, guests and ownership representatives to deliver consistent service, commercial performance and operational standards.

Working in Malaysia

Malaysia offers opportunities in hotels, resorts, restaurants, tourism, aviation, technology and international business, with strong demand in Kuala Lumpur, Penang, Langkawi, Sabah, Sarawak and Johor. Its culture blends Malay, Chinese, Indian and indigenous traditions, with generally warm hospitality and diverse food. Lifestyle costs are moderate compared with many global cities; Johor Bahru also benefits from proximity to Singapore, while island destinations offer beaches, diving and a slower pace. Foreign professionals normally need an employer-sponsored Employment Pass, and approval depends on qualifications, salary, role and company eligibility. The employer usually handles the application before employment begins. Relocating staff should arrange accommodation, health insurance, tax registration and local banking, and check dependent-pass rules if moving with family. English is widely used in business, although learning basic Malay is helpful. Malaysia’s tropical climate is hot and humid year-round, with regional monsoon seasons.