Reservations & Rooms Control Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservations & Rooms Control Agent manages guest reservations, room availability, inventory controls, and booking changes for Sheraton Grand Mirage Resort Port Douglas. Requirements typically include previous experience in hotel reservations, front office, or a related customer-service role; strong computer and property-management-system skills; accurate administration; and confident written and verbal communication. The successful candidate is expected to coordinate closely with Front Office, Housekeeping, Sales, and Revenue teams, maintain accurate room records, respond promptly to guest and travel-partner enquiries, and protect hotel revenue through correct rate and inventory procedures. Flexibility, attention to detail, professional presentation, and availability for varied shifts are likely expected.

About the employer

Sheraton Grand Mirage Resort Port Douglas is a luxury beachfront resort in Far North Queensland, operated under the Sheraton brand of Marriott International. Set beside Four Mile Beach and close to the Great Barrier Reef and Daintree Rainforest, the resort serves leisure travellers, families, groups, and events guests. Its operations include accommodation, restaurants and bars, conference facilities, pools, recreation, guest services, and reservations. Marriott International is one of the world’s largest hospitality companies, with a broad portfolio of hotels and resorts across numerous brands and countries. Employees generally work in a service-focused environment with standards covering guest satisfaction, teamwork, safety, brand presentation, and responsible business practices. The Port Douglas location offers experience in resort hospitality, tourism, and destination-based operations, with opportunities to build skills in reservations, rooms control, front office, revenue, and broader hotel management.

Working in Australia

Australia is a large island continent with strong opportunities in hospitality, tourism, food and beverage, housekeeping, reservations, events, and resort operations. Port Douglas offers a relaxed tropical lifestyle, warm weather, beaches, reef and rainforest activities, and a multicultural tourism community. Living costs can be high, particularly for housing in popular destinations, so candidates should confirm accommodation, transport, and roster details before relocating. Australian workplaces value punctuality, teamwork, guest service, workplace safety, and clear communication. International applicants normally need a visa with work rights, such as an employer-sponsored visa, Working Holiday visa where eligible, or another skilled or temporary work visa. Requirements vary by nationality, age, occupation, and sponsorship arrangements. Applicants should check current information through the Australian Department of Home Affairs and confirm whether the employer provides sponsorship. A tax file number, Australian bank account, valid work rights, and suitable health and travel insurance may also be needed.