Telephone Operator | Aloft Abu Dhabi

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Telephone Operator manages hotel calls and guest communications, answers and transfers calls promptly, records messages, provides basic information, and coordinates with departments to support guest requests. Candidates should have a pleasant telephone manner, clear English communication skills, basic computer knowledge, and strong customer-service and multitasking abilities. Previous experience in a hotel switchboard, front office, or customer-service role is advantageous. The successful candidate is expected to remain professional under pressure, protect guest confidentiality, follow Marriott service standards, maintain accurate records, and work flexibly across shifts, including evenings, weekends, and public holidays.

About the employer

Aloft Abu Dhabi is a contemporary hotel located near Abu Dhabi National Exhibition Centre and connected to the upscale ADNEC area. It operates under Aloft Hotels, a Marriott Bonvoy brand known for modern design, energetic social spaces, technology-friendly guest experiences, and a casual atmosphere aimed at business and leisure travellers. The hotel offers accommodation, restaurants and bars, meeting facilities, fitness amenities, and event services. As part of Marriott International, it follows global hospitality, guest-service, training, and operational standards. Employees typically work in a multicultural environment and may receive benefits such as staff meals, transportation, accommodation or housing support, medical coverage, training, and opportunities for internal career development, depending on the employment package and local policy.

Working in United Arab Emirates

The United Arab Emirates is not an island but a federation of seven emirates, with Abu Dhabi and Dubai offering the largest concentration of hospitality, tourism, aviation, retail, and business jobs. The culture blends Islamic traditions with a highly international population; modest dress, respect for local customs, and awareness of prayer times are important. Abu Dhabi offers a modern, safe lifestyle, excellent roads, beaches, malls, restaurants, museums, and desert activities, although summer temperatures are extremely high. Employers normally sponsor a work visa, residence permit, medical examination, and Emirates ID for approved employees. Confirm whether accommodation, transport, insurance, flights, and meals are included before accepting an offer. Bring attested qualifications where required, budget for initial expenses, and check contract terms, probation, leave, and working hours carefully.