Mgr-Front Desk

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Desk Manager oversees daily reception operations, guest arrivals and departures, room assignments, billing, guest requests and service recovery. Candidates typically need hotel front-office experience, supervisory or management experience, strong English communication skills and familiarity with property-management systems. Knowledge of additional languages, especially Sinhala or Tamil, is beneficial. The role requires leadership, problem-solving, professional presentation and the ability to remain calm under pressure. The successful candidate is expected to coach front-office employees, maintain Marriott service standards, coordinate with housekeeping and other departments, handle guest complaints effectively and support smooth operations during busy periods. Flexibility to work rotating shifts, weekends and public holidays is normally required.

About the employer

Courtyard by Marriott Colombo is a contemporary full-service hotel operating under the Courtyard brand of Marriott International, one of the world's largest hospitality companies. The property serves business and leisure travellers visiting Sri Lanka's commercial capital and is designed around practical accommodation, efficient service, dining and modern meeting facilities. Marriott International manages a global portfolio of well-known hotel brands and is recognised for structured operating standards, guest-service training and internal career opportunities. Employees at Courtyard Colombo typically work in a multicultural environment and collaborate across front office, housekeeping, food and beverage, engineering, finance and sales departments. The hotel places emphasis on consistent guest experiences, professional presentation, safety, operational efficiency and hospitality values. Benefits and employment conditions may vary according to the local employment contract and the specific terms offered for the position.

Working in Sri Lanka

Sri Lanka offers opportunities in hotels, resorts, restaurants, travel companies, information technology, education, healthcare and business services, with Colombo providing the broadest professional market. The country has a warm, sociable culture shaped by Sinhalese, Tamil, Muslim and colonial influences. English is widely used in tourism and business, while Sinhala and Tamil are the official languages. Lifestyle costs are generally lower than in many international cities, although Colombo housing and imported goods can be relatively expensive. The island provides beaches, mountain landscapes, wildlife parks, historic cities and strong food traditions. Foreign nationals normally need an appropriate employment visa or residence approval before working; a tourist visa does not permit employment. Employers commonly support work-permit procedures, but requirements should be confirmed with Sri Lankan immigration authorities. Relocating staff should arrange accommodation, health insurance, document authentication and reliable local banking before starting work.