Front Desk Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Desk Agent welcomes guests, manages check-in and check-out, handles reservations and payments, provides local information, responds to requests, and resolves concerns professionally. Candidates typically need hospitality or customer-service experience, good English communication skills, basic computer knowledge, and a polished, guest-focused manner. Knowledge of additional languages and familiarity with hotel systems are advantages. The role requires flexibility to work shifts, weekends, and public holidays, along with strong attention to detail, teamwork, patience, and the ability to remain calm during busy periods. Candidates are expected to represent Westin standards, create personalized guest experiences, protect guest privacy, and maintain accurate front-office records.

About the employer

The Westin Desaru Coast Resort is a luxury beachfront resort in Desaru, Johor, operated under Westin Hotels & Resorts, part of Marriott International. Westin is known for its wellness-focused hospitality, including signature Heavenly Beds, nutritious dining, fitness facilities, spa services, and programs designed to help guests maintain their well-being while travelling. The resort serves leisure travelers, families, groups, and business guests visiting Malaysia’s southeastern coast. Marriott International is one of the world’s largest hotel companies, with a broad portfolio of internationally recognized brands and extensive opportunities for training, career development, and internal mobility. Employees at the resort work in a multicultural environment and are expected to deliver warm, professional service consistent with Marriott and Westin standards.

Working in Malaysia

Malaysia offers varied hospitality opportunities across Langkawi, Penang, Sabah, Sarawak, and coastal resorts such as Desaru, although Desaru is on the mainland rather than an island. Jobs are available in hotels, restaurants, diving, wellness, events, guest services, and tourism operations. Malaysian culture blends Malay, Chinese, Indian, and indigenous traditions, with excellent food, religious diversity, and generally welcoming communities. Resort life can be relaxed and nature-oriented, while larger cities provide more entertainment and transport options. Foreign nationals normally require an employer-sponsored employment pass, and they should confirm eligibility, medical requirements, and immigration procedures before relocating. Employers may offer accommodation, meals, transport, insurance, or service charge benefits, but packages vary. Living costs outside Kuala Lumpur are generally moderate. New arrivals should budget for deposits, transport, permits, and settling-in expenses, and respect local customs, dress expectations, and religious practices.