Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees hotel operations during assigned shifts, ensuring smooth guest services across Front Office, Housekeeping, Food and Beverage, and other departments. Candidates typically need hotel operations experience, strong leadership and communication skills, sound judgment, and familiarity with hospitality service standards. A degree or diploma in hotel management is preferred, along with proficiency in English and hotel property-management systems. The successful candidate is expected to handle guest concerns professionally, support colleagues, maintain safety and service standards, coordinate emergency responses, prepare shift reports, and make effective decisions when senior managers are unavailable. Flexibility for rotating shifts, weekends, and holidays is essential.

About the employer

Clark Marriott Hotel is a luxury Marriott International property in Clark, Pampanga, Philippines, serving business travelers, leisure guests, groups, and events. The hotel offers contemporary accommodation, restaurants and bars, meeting facilities, wellness amenities, and professional guest services within the Clark Freeport Zone. As part of the Marriott Hotels brand, it follows international standards for hospitality, guest satisfaction, employee conduct, safety, and operational quality. The property benefits from Clark’s growing airport, tourism, business, and events sectors, creating opportunities for people interested in hotel operations and career progression. Employees generally work in a multicultural environment and are expected to demonstrate teamwork, polished communication, service consistency, and respect for Marriott values. Benefits may include meals, uniforms, training, service charge, insurance, and other terms depending on the position and employment package.

Working in Philippines

The Philippines is an archipelago with strong employment opportunities in hotels, resorts, restaurants, tourism, aviation, business-process services, healthcare, and retail. Major hospitality markets include Metro Manila, Cebu, Boracay, Palawan, Davao, and Clark in Luzon. Filipino culture is generally warm, family-oriented, community-minded, and welcoming, with English widely used in workplaces. Lifestyle varies from busy urban living to relaxed coastal communities; food, festivals, beaches, and outdoor activities are major attractions. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly an Alien Employment Permit and a 9(g) working visa, before taking employment. Employers often assist with applications, but requirements and processing times vary. Relocating to Clark offers access to Clark International Airport, modern developments, shopping, and nearby mountains and heritage areas, while living costs are usually lower than in central Manila. Review the employment contract, accommodation, taxes, insurance, and relocation support carefully.