Reservation Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservation Agent manages guest room bookings, amendments, cancellations and related enquiries through telephone, email and reservation systems. Requirements typically include prior hotel, reservations or customer-service experience, strong communication skills, attention to detail and basic computer proficiency. Familiarity with hotel reservation systems and English is advantageous; additional languages may be valued in Kuala Lumpur. The successful candidate is expected to provide accurate and friendly service, explain room types, rates and policies clearly, meet response and conversion targets, maintain complete booking records, and coordinate effectively with Front Office, Sales and Housekeeping. Flexibility to work shifts, weekends and public holidays is normally required.

About the employer

Sheraton Imperial Kuala Lumpur Hotel is a full-service luxury hotel located near Kuala Lumpur’s city centre, close to major business districts, shopping areas and public transport. It operates under the Sheraton Hotels & Resorts brand, part of Marriott International, one of the world’s largest hospitality companies. The hotel serves business and leisure travellers with guestrooms, restaurants, meeting and event facilities, leisure amenities and professional guest services. Marriott properties generally emphasise service excellence, ethical conduct, teamwork, inclusion and opportunities for training and career development. Employees may work with international guests and colleagues in a structured hotel environment, gaining experience across reservations, front office, food and beverage, events and other operational departments. Exact benefits, service-charge arrangements and career opportunities depend on the position and the hotel’s employment terms.

Working in Malaysia

Malaysia is a multicultural country rather than a single island destination, offering opportunities in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Hospitality, tourism, retail, technology, finance and healthcare are important employment sectors. Daily life combines modern cities, affordable food, tropical weather, shopping, beaches and diverse Malay, Chinese, Indian and Indigenous traditions. English is widely used in hotels and business, while Malay is the national language. Kuala Lumpur provides the broadest transport links and employment options; island locations offer a slower lifestyle but may have more seasonal tourism work. Foreign nationals generally need an employer-sponsored work permit, commonly arranged through the company before employment begins; requirements depend on nationality, salary and role. Candidates should confirm visa eligibility, medical checks, accommodation, transport and any service charges before relocating. Living costs vary, with central Kuala Lumpur typically more expensive than smaller cities or resort areas.