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The Reservations Agent is responsible for handling guest booking enquiries, creating and modifying reservations, confirming rates and availability, and accurately recording guest preferences in the reservations system. Candidates should have previous experience in hotel reservations, front office, or a related hospitality role, along with strong communication and computer skills. Fluency in English is generally required; knowledge of additional languages is an advantage. The successful candidate is expected to deliver polished Ritz-Carlton service, respond promptly and professionally, maintain booking accuracy, protect guest information, and work effectively with Front Office, Revenue Management, Sales, and other hotel departments. Flexibility to work shifts, weekends, and public holidays is normally required.
The Ritz-Carlton Hotel Company is a luxury hospitality brand within Marriott International, known for refined hotels, exceptional service, and highly personalized guest experiences. The Ritz-Carlton Dubai is located in the Jumeirah Beach area and serves leisure and business travelers through its accommodation, restaurants, spa, conference facilities, and extensive guest services. Employees are expected to uphold the brand’s principles of genuine care, attention to detail, discretion, and anticipation of guest needs. As part of Marriott International, the hotel provides access to global hospitality standards, structured training, career development, and employee travel benefits, subject to eligibility. The reservations team plays an important commercial role by converting enquiries into bookings, supporting occupancy and revenue goals, and ensuring that guests receive accurate information before arrival.
The United Arab Emirates is a modern Gulf country rather than an island, with strong employment opportunities in hospitality, tourism, aviation, retail, finance, technology, and construction. Dubai offers an international lifestyle, excellent transport, beaches, shopping, dining, and year-round events, although summer temperatures are extremely high and living costs can be significant. The culture combines Emirati traditions, Islamic values, and a diverse expatriate population. Respectful dress and behavior are expected, particularly in public and religious places. Most overseas employees require an employment visa and residence permit sponsored by their employer; the company commonly arranges medical testing, Emirates ID processing, and work authorization. Candidates should confirm accommodation, transport, insurance, service charge, annual leave, airfare, and probation terms before accepting an offer. Arabic is useful, but English is widely used in Dubai’s workplaces.
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