Front Office Receptionist

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Receptionist welcomes guests, completes check-in and check-out, manages reservations and payments, responds to requests, and provides accurate information about hotel services and Dubai attractions. Candidates should have previous experience in hotel reception or customer service, strong communication and organization skills, professional presentation, and confidence using reservation or property-management systems. Fluency in English is generally required; additional languages are advantageous. The role expects a warm, efficient, discreet, and guest-focused approach, flexibility to work shifts, weekends, and public holidays, and the ability to remain calm while resolving concerns in a busy luxury-hotel environment.

About the employer

Grosvenor House, a Luxury Collection Hotel, Dubai is a landmark five-star property located in the Dubai Marina area. It forms part of Marriott International’s Luxury Collection portfolio, which brings together distinctive hotels known for local character, refined service, and memorable guest experiences. Grosvenor House offers elegant rooms and suites, acclaimed restaurants and bars, meeting facilities, spa services, and access to beach and leisure amenities through its sister property, Le Royal Méridien Beach Resort & Spa. The hotel serves international leisure travelers, business guests, long-stay visitors, and luxury events. Employees work in a multicultural environment with strong service standards, structured Marriott training, and opportunities to develop careers across hospitality operations and the wider Marriott network.

Working in United Arab Emirates

The United Arab Emirates is not an island, but a federation of seven emirates, with Dubai offering particularly strong opportunities in hotels, restaurants, retail, aviation, events, tourism, and business services. Life is modern, international, and generally convenient, with excellent transport, shopping, healthcare, and entertainment. The culture combines Arab traditions, Islamic values, and a large expatriate community; modest dress and respectful behavior are expected in public and workplaces. Dubai is warm and sunny for most of the year, although summers are extremely hot. Most overseas employees need an employer-sponsored residence visa, work permit, medical examination, and Emirates ID. Employers commonly provide accommodation or an allowance, transport, insurance, and flights, depending on the contract. Candidates should budget for deposits, initial living costs, and document attestation before relocating.