Guest Relations Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relations Officer welcomes guests, manages arrivals and departures, handles requests and feedback, coordinates with hotel departments, and helps create a personalised luxury stay. Candidates should have hospitality or guest-service experience, strong spoken and written English, professional grooming, good computer skills, and confidence working with international guests. Arabic or other languages may be advantageous. The role requires a friendly, calm and attentive manner, excellent communication, discretion, problem-solving ability, and flexibility to work shifts, weekends and public holidays. Previous experience in a five-star hotel or luxury hospitality environment is preferred.

About the employer

Grosvenor House, a Luxury Collection Hotel, Dubai is a landmark five-star property located in the Dubai Marina area. Part of Marriott International’s Luxury Collection, the hotel is known for its elegant rooms and suites, extensive dining venues, spa and wellness facilities, and highly personalised service. Its sister property, Le Royal Méridien Beach Resort & Spa, forms part of the same Dubai hospitality complex. The hotel welcomes leisure travellers, business guests, families and high-profile visitors from around the world. Employees work in an international environment where attention to detail, polished presentation and genuine hospitality are highly valued. As a Marriott-managed property, Grosvenor House also offers access to established service standards, training opportunities and wider career pathways across the company’s global hotel portfolio.

Working in United Arab Emirates

The United Arab Emirates is a strong destination for hospitality careers, especially in Dubai, Abu Dhabi, Ras Al Khaimah and beach resorts along the coast. Opportunities are common in hotels, restaurants, events, tourism, aviation and luxury retail. The culture is multicultural and welcoming, while local customs place importance on courtesy, modest dress in public areas and respect for Islamic traditions. Lifestyle choices range from beaches, desert trips and shopping to international dining and vibrant entertainment. Summers are extremely hot, so air conditioning and indoor activities are central to daily life. Most overseas employees need employer-sponsored residence and work visas; employers commonly arrange permits, medical checks and Emirates ID processing. Confirm the contract, accommodation, transport, insurance and benefits before relocating. Dubai is convenient but relatively expensive, so budgeting for housing and everyday costs is important.