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The Guest Service Manager leads daily guest-service operations, supports the front office team, handles guest requests and complaints, and ensures a consistent luxury experience. Candidates are expected to have relevant hotel or luxury hospitality experience, strong communication and leadership skills, and confidence managing busy operations. Professional Japanese and English communication are highly valuable, while knowledge of front-office systems such as OPERA is advantageous. The role requires flexibility for rotating shifts, weekends, and holidays, along with excellent problem-solving, presentation, and team-coordination abilities. The successful candidate should be service-minded, calm under pressure, commercially aware, and committed to Marriott and EDITION brand standards.
The Tokyo EDITION, Toranomon is a luxury lifestyle hotel in central Tokyo operated under Marriott International's EDITION brand. EDITION combines the service standards and global resources of Marriott with an individualized, design-led hotel experience. The Toranomon property is known for contemporary interiors, distinctive restaurants and bars, wellness facilities, and personalized service aimed at international and Japanese guests. Employees work in a multicultural environment where discretion, creativity, attention to detail, and genuine hospitality are highly valued. Marriott International is one of the world's largest hotel companies, offering structured training, career mobility, and access to an extensive international hospitality network. At The Tokyo EDITION, team members are expected to protect the brand's refined atmosphere while creating memorable, personal experiences for every guest.
Japan offers strong opportunities in hotels, restaurants, tourism, technology, education, and international business, especially in Tokyo, Osaka, Kyoto, Okinawa, and Hokkaido. Hospitality professionals can find roles with global hotel groups, although Japanese ability significantly improves employment prospects and daily life. Japanese culture values punctuality, politeness, cleanliness, teamwork, and respect for hierarchy. Tokyo provides excellent public transport, diverse dining, safe neighborhoods, and an energetic urban lifestyle, but housing and commuting can be expensive. Regional cities and islands offer a slower pace, lower costs, and closer access to nature. Foreign workers generally need an employer-sponsored work visa, with the appropriate status depending on the role; a Certificate of Eligibility is normally required before arrival. Applicants should confirm visa eligibility, contract conditions, health insurance, taxes, housing support, and relocation assistance before accepting an offer. Learning basic Japanese and understanding local etiquette will make settling in considerably easier.
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