Front Office Manager, Asst Front Office Manager / フロントオフィスマネージャー, アシスタントマネージャー

Role summary

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The Front Office Manager or Assistant Front Office Manager oversees daily reception operations, guest arrivals and departures, reservations coordination, complaint resolution, billing support, and front-desk team performance. Candidates typically need hotel front-office experience, strong leadership and communication skills, excellent customer-service judgment, and the ability to work shifts, weekends, and holidays. Fluency in Japanese and business-level English is highly desirable, particularly in an international luxury hotel. The successful candidate is expected to maintain high service standards, coach colleagues, coordinate effectively with other departments, protect guest privacy, and create a polished, personalized experience consistent with The Tokyo EDITION brand.

About the employer

The Tokyo EDITION, Toranomon is a luxury hotel in central Tokyo operated under Marriott International’s EDITION brand. EDITION combines the service standards and global reach of Marriott with an individual, design-led identity, emphasizing distinctive interiors, sophisticated dining and nightlife, and highly personalized guest experiences. The Toranomon property offers contemporary accommodations, restaurants and bars, event facilities, and panoramic views across Tokyo. Employees work in an international environment serving leisure travelers, business guests, and high-profile visitors. The hotel places strong importance on refined hospitality, attention to detail, collaboration, discretion, and creating memorable experiences rather than simply delivering standardized service. As part of Marriott International, colleagues may also benefit from structured training, internal career opportunities, employee travel programs, and exposure to a broad global hospitality network.

Working in Japan

Japan offers opportunities in hotels, restaurants, tourism, technology, education, healthcare, manufacturing, and international business, with Tokyo, Osaka, Kyoto, Fukuoka, and Okinawa among the strongest destinations. Japanese workplaces value punctuality, teamwork, respect, presentation, and careful attention to detail. Tokyo provides excellent public transport, diverse dining, cultural attractions, and international communities, but housing and commuting can be expensive. Regional cities and resort areas may offer a slower lifestyle and lower living costs, while Okinawa provides a warmer island setting and strong tourism employment. Most overseas workers need an employer-sponsored work visa; hospitality professionals generally require a suitable status of residence and supporting qualifications or experience. Candidates should confirm sponsorship, salary, accommodation, taxes, insurance, and working hours before relocating. Learning practical Japanese greatly improves daily life, workplace integration, and long-term career prospects.