F&B Guest Relations Specialist

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The F&B Guest Relations Specialist welcomes and assists guests across the hotel’s restaurants and dining venues, manages reservations and seating, explains menus and promotions, responds to requests, and helps resolve concerns professionally. Candidates typically need hospitality or guest-relations experience, strong English communication skills, a polished appearance, and a genuine interest in delivering personalized service. Knowledge of food and beverage operations, reservation systems, and additional languages is advantageous. The successful candidate is expected to remain calm during busy periods, work flexible shifts including evenings, weekends, and holidays, coordinate effectively with restaurant teams, and consistently uphold Ritz-Carlton and Marriott service standards.

About the employer

The Ritz-Carlton, Dubai International Financial Centre is a luxury hotel located in Dubai’s prominent financial district and operated under The Ritz-Carlton brand, part of Marriott International. The property serves business and leisure travelers with upscale accommodation, restaurants and lounges, meeting facilities, wellness services, and highly personalized guest experiences. Ritz-Carlton is recognized for refined service, attention to detail, and its long-standing tradition of anticipating guest needs. Employees work in a multicultural environment and follow structured service, grooming, safety, and hospitality standards. As part of Marriott International, the hotel may offer access to global training, career development, employee travel programs, and opportunities to progress within an international hospitality network. Benefits and employment terms vary according to the position, contract, and applicable UAE regulations.

Working in United Arab Emirates

The United Arab Emirates is not an island but a federation of seven emirates, with Dubai offering especially strong opportunities in hotels, restaurants, tourism, retail, aviation, events, and business services. The culture combines modern international living with Islamic traditions; modest dress, respectful behavior, and awareness of local customs are important. Dubai has a fast-paced, multicultural lifestyle, excellent public transport, extensive dining and entertainment, and hot summers. Most expatriates require employer-sponsored residence and work visas. The employer normally arranges work authorization, medical testing, Emirates ID processing, and related formalities after an offer; working without the correct permit is not allowed. Candidates should confirm salary, service charge, accommodation, transport, insurance, annual leave, probation, and repatriation terms in writing. Relocating employees should budget for deposits, daily expenses, and possible accommodation costs, while checking that passports, qualifications, and police-clearance documents meet employer requirements.