Assistant Director of Welcome - W Barcelona

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Director of Welcome supports the Director of Welcome in leading the hotel’s front office, guest services and arrival experience. Requirements typically include previous supervisory or management experience in a luxury or lifestyle hotel, strong knowledge of front office operations, excellent English and Spanish communication skills, and familiarity with hotel systems such as Opera. The successful candidate is expected to coach and motivate the Welcome team, resolve guest concerns professionally, maintain Marriott and W brand standards, coordinate with other departments, and create memorable, personalized experiences. Flexibility, polished presentation, strong organization, commercial awareness and the ability to work varied shifts, weekends and holidays are important.

About the employer

W Barcelona is a luxury lifestyle hotel operated under W Hotels, part of Marriott International. Recognized for its sail-shaped building on the Barceloneta waterfront, the hotel combines modern design, energetic public spaces, restaurants, nightlife, wellness facilities and high-end guest services. W Hotels is known for its bold personality, contemporary approach to hospitality and focus on creating distinctive social experiences rather than traditional formal service. Marriott International is one of the world’s largest hospitality companies, with a broad portfolio of hotel brands across more than 140 countries and territories. Employees benefit from an international working environment, brand training and potential career mobility across Marriott properties. At W Barcelona, the Welcome team plays a central role in delivering the lively, personalized service associated with the brand while meeting the operational and quality standards of a major luxury hotel.

Working in Spain Islands

Spain’s main island destinations include Mallorca, Ibiza, Menorca and the Canary Islands, although W Barcelona is located on the mainland in Catalonia. The islands offer strong opportunities in hotels, restaurants, tourism, events, wellness and guest services, particularly during the spring and summer seasons. Mallorca is known for resort employment and a balanced lifestyle; Ibiza has an energetic nightlife scene and seasonal work; Menorca is quieter and nature-focused; Tenerife and Gran Canaria provide larger year-round tourism markets. Spanish culture emphasizes social dining, local festivals, outdoor living and a relaxed pace, while hospitality schedules can be demanding during peak season. EU, EEA and Swiss citizens generally do not need a work visa, but must register locally. Non-EU applicants need an employer-sponsored work permit before starting. Relocation planning should include accommodation, registration, healthcare, transport and seasonal housing costs.