Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Manager leads daily reception and guest-services operations at AC Hotel Melbourne Southbank. Requirements typically include previous supervisory or management experience in hotel front office operations, strong knowledge of reservations and property-management systems, excellent communication skills, and the legal right to work in Australia. The successful candidate is expected to coach and roster the team, oversee check-in and check-out, resolve guest concerns professionally, maintain service and brand standards, coordinate with housekeeping and other departments, monitor operational performance, and support a welcoming guest experience. Flexibility to work rotating shifts, weekends and public holidays is essential.

About the employer

AC Hotel Melbourne Southbank is a contemporary Marriott-affiliated hotel located in Melbourne’s Southbank precinct, close to the Yarra River, restaurants, cultural attractions and the central business district. AC Hotels by Marriott focuses on thoughtful, modern design, efficient service and a relaxed European-inspired guest experience. The hotel serves leisure travellers, business guests and event visitors, with accommodation, dining and meeting facilities. As part of the Marriott International network, employees may benefit from structured training, international hospitality standards, career-development opportunities and associate travel programs, subject to eligibility. The Front Office Manager works within a collaborative hotel leadership team and helps translate the AC brand’s emphasis on simplicity, style and genuine service into the day-to-day guest experience.

Working in Australia

Australia offers strong opportunities in hotels, restaurants, resorts, tourism, events and customer service, particularly in Melbourne, Sydney, Brisbane, Perth and regional tourist destinations. Workplace culture is generally practical, friendly and team-oriented, with emphasis on punctuality, safety, inclusion and work-life balance. Melbourne provides excellent dining, arts, sport and public transport, although housing can be expensive. Australia’s lifestyle combines urban amenities with beaches, national parks and outdoor activities. Overseas applicants usually need an appropriate work visa, such as a Working Holiday visa, employer-sponsored visa or skilled visa; eligibility depends on nationality, occupation, age and experience. Check current requirements with the Department of Home Affairs. Relocating commonly involves arranging accommodation, tax and banking details, health insurance where needed, and an Australian tax file number.