Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth front-office service, guest satisfaction, and coordination between departments. Candidates should have relevant experience in hotel operations, preferably in a supervisory or duty-management position, strong communication skills, and a service-focused approach. Fluency in English, sound problem-solving ability, professional presentation, and confidence handling guest concerns are expected. The role requires flexibility to work rotating shifts, weekends, and public holidays. The successful candidate should be able to make operational decisions, support colleagues, maintain Marriott service standards, and respond calmly to emergencies or unexpected situations.

About the employer

Singapore Marriott Tang Plaza Hotel is a luxury five-star hotel located on Orchard Road, Singapore’s premier shopping and lifestyle district. It is part of Marriott International, one of the world’s largest hospitality companies, operating a broad portfolio of hotels and resorts worldwide. The hotel provides guestrooms, restaurants, lounges, meeting facilities, fitness and wellness services, and professional event support for leisure and business travellers. Marriott is known for structured service standards, international career opportunities, employee training, and a strong focus on guest experience. Working at the Tang Plaza Hotel typically involves serving a diverse international clientele while collaborating with colleagues across front office, housekeeping, food and beverage, engineering, and events. The Duty Manager contributes to smooth daily operations and represents the hotel’s service culture during each shift.

Working in Singapore

Singapore is a compact, highly developed island city-state with strong opportunities in hospitality, tourism, finance, technology, healthcare, logistics, and retail. Hotel professionals can find roles across luxury properties, business hotels, resorts, restaurants, and event venues. The culture is multicultural, safe, orderly, and generally fast-paced, with English widely used in workplaces. Lifestyle highlights include excellent public transport, diverse food, shopping, parks, museums, and easy regional travel. Living costs, especially rent, are high, so accommodation and transport should be planned carefully. Foreign employees usually require an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, depending on qualifications, salary, and sector rules. Applicants should secure a confirmed offer before relocating, check current Ministry of Manpower requirements, arrange suitable housing, and budget for deposits, healthcare, and daily expenses.