Agent At Your Service Agent (AYS)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Agent At Your Service Agent (AYS) supports guests by handling telephone calls, service requests, room-related enquiries, wake-up calls, and communication with relevant hotel departments. Candidates should have strong spoken English, a polite telephone manner, good listening and problem-solving skills, and basic computer ability. Previous experience in a hotel guest services, telephone operator, front office, or customer-service role is advantageous. The successful candidate is expected to remain calm and professional, respond promptly, protect guest privacy, record requests accurately, and maintain Marriott’s service standards. Flexibility for shifts, weekends, and public holidays is normally required.

About the employer

JW Marriott Marquis City Center Doha is a luxury hotel in Doha, Qatar, operated under JW Marriott, part of Marriott International. Located near the city’s business and shopping districts, the property serves corporate travellers, leisure guests, and event visitors. Its offering typically includes upscale rooms and suites, restaurants and lounges, meeting facilities, fitness and wellness amenities, and attentive guest services. Marriott is a global hospitality company with a large portfolio of hotel brands across numerous countries. The JW Marriott brand focuses on refined service, thoughtful experiences, comfort, and personalized attention. Employees are generally expected to demonstrate professionalism, teamwork, cultural awareness, and a strong commitment to guest satisfaction while following Marriott’s operational and ethical standards.

Working in Qatar

Qatar is a compact Gulf country rather than an island, with Doha as its main employment and relocation hub. Hospitality opportunities are available in luxury hotels, restaurants, catering, events, tourism, and guest services, particularly for applicants with English skills and relevant experience. Local culture values courtesy, modest dress, family traditions, and respect for Islamic customs. The lifestyle is modern and generally safe, with shopping malls, beaches, museums, desert activities, and international dining, although summers are extremely hot. Employers commonly sponsor work visas and residence permits for overseas hires; employees normally need a valid passport, medical checks, authenticated documents, and an employment contract. Packages may include accommodation, transport, meals, insurance, and annual airfare, but conditions vary. Check the written offer carefully and confirm recruitment fees, housing, probation, leave, and sponsorship arrangements before relocating.