Front Desk Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Desk Agent welcomes guests, manages check-ins and check-outs, processes payments, handles reservations, answers enquiries, and resolves guest concerns professionally. Applicants generally need strong communication and customer-service skills, basic computer ability, attention to detail, and availability for rotating shifts, including weekends and public holidays. Previous hotel, reception, or hospitality experience is helpful but may not be essential. Candidates are expected to be friendly, reliable, well presented, comfortable working in a busy environment, and able to maintain accurate records while delivering Marriott service standards. The ability to work effectively with colleagues and communicate confidently with domestic and international guests is important.

About the employer

Marriott International is one of the world's largest hotel companies, operating and franchising a broad portfolio of hospitality brands across more than 140 countries and territories. Its brands include Marriott Hotels, Sheraton, Westin, W Hotels, The Ritz-Carlton, and Courtyard by Marriott. Courtyard is designed for business and leisure travellers, offering practical accommodation, contemporary facilities, food and beverage options, and welcoming service. Courtyard by Marriott Perth, Murdoch is located near Fiona Stanley Hospital, Murdoch University, and transport connections in Perth, Western Australia. The property supports guests through front-office, accommodation, food and beverage, and operational teams. Marriott places emphasis on customer care, teamwork, inclusion, professional development, and consistent service standards. Employees may also access training and, depending on eligibility and local policy, benefits associated with the wider Marriott network.

Working in Australia

Australia is a large island country with job opportunities in hospitality, tourism, healthcare, construction, technology, agriculture, and education. Perth and Western Australia offer hotel, resort, mining-support, healthcare, and service-industry roles, although the city is geographically remote from Australia's eastern capitals. Australian workplace culture is generally direct, multicultural, informal, and focused on punctuality, safety, teamwork, and fair treatment. Perth offers beaches, outdoor activities, a relaxed lifestyle, and relatively high living costs, especially for housing. Common work visas include the Working Holiday visa for eligible young applicants, employer-sponsored visas, skilled visas, and student visas with restricted work rights. Applicants should check current requirements through the Australian Department of Home Affairs. Relocation usually requires a valid visa, tax file number, bank account, suitable accommodation, health insurance where required, and funds for initial expenses. Public transport is available, though a car can be useful outside central Perth.