At Your Service Supervisor - Manado Marriott Resort & Spa

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The At Your Service Supervisor oversees the hotel’s telephone and guest-service operations, ensuring calls, requests, messages, and service recovery are handled promptly and professionally. Requirements typically include hospitality or customer-service experience, strong communication and organizational skills, computer and telephone-system proficiency, and the ability to work rotating shifts, weekends, and holidays. English is generally expected; Indonesian and additional languages are advantageous. The successful candidate should be calm under pressure, guest-focused, detail-oriented, and capable of coaching team members while coordinating with front office, housekeeping, engineering, and other departments.

About the employer

Manado Marriott Resort & Spa is a Marriott International hotel in North Sulawesi, Indonesia, serving leisure travelers, business guests, and visitors exploring the region’s marine attractions. The resort combines Marriott’s international service standards with a tropical destination setting near Manado and the waters of Bunaken National Park. Its operations typically include guest rooms, restaurants and bars, spa and wellness facilities, meeting spaces, recreation, and guest activities. Employees work in a multicultural hospitality environment focused on attentive service, operational consistency, safety, and guest satisfaction. As part of Marriott International, the property may provide access to structured training, career development, employee travel programs, and other benefits subject to local employment terms and eligibility.

Working in Indonesia

Indonesia offers hospitality, tourism, food and beverage, diving, wellness, aviation, and resort-management opportunities across Bali, Java, Lombok, Batam, and North Sulawesi. Manado, on Sulawesi, is known for friendly communities, diverse Minahasan cuisine, a relaxed lifestyle, volcanic scenery, and excellent diving around Bunaken. Living costs are generally lower than in Bali or Jakarta, although imported goods and accommodation in resort areas can be expensive. Indonesian culture values courtesy, community, religious diversity, and respectful dress and behavior. Foreign nationals normally need an employer-sponsored work authorization and appropriate KITAS, while visa rules vary by nationality and employment type; working on a tourist visa is not permitted. Relocation planning should cover housing, health insurance, transport, banking, local registration, and rainy-season conditions. Learning basic Indonesian is highly useful for daily life and teamwork.