Duty Manager - Manado Marriott Resort & Spa

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager supports daily resort operations, oversees guest services, coordinates front-office and interdepartmental activity, and responds professionally to guest concerns. Candidates typically need hotel operations experience, strong communication and problem-solving skills, good English, sound knowledge of service standards, and the ability to lead shifts independently. Experience with hotel property-management systems and Marriott procedures is advantageous. The role requires flexibility to work rotating shifts, weekends, and holidays, while maintaining a calm, visible, and service-focused presence. The successful candidate is expected to protect guest satisfaction, support colleagues, manage operational issues promptly, and uphold Marriott’s safety, quality, and hospitality standards.

About the employer

Manado Marriott Resort & Spa is a luxury Marriott International property in Manado, North Sulawesi, Indonesia. The resort is positioned to serve leisure travelers, business guests, groups, and visitors exploring the area’s beaches, marine life, and cultural attractions. As part of the Marriott portfolio, it is expected to follow internationally recognized standards for guest service, accommodation, food and beverage, safety, and colleague development. The property offers opportunities to work in a multicultural hospitality environment, with departments spanning rooms, restaurants, events, recreation, wellness, engineering, and administration. Its location provides access to North Sulawesi’s renowned diving destinations and natural landscapes, while the Marriott brand offers structured operating procedures, training resources, and potential career mobility across its global hotel network.

Working in Indonesia

Indonesia is an archipelago with varied opportunities in hotels, resorts, tourism, diving, restaurants, wellness, and property operations. Manado, on Sulawesi, is known for a relaxed coastal lifestyle, friendly communities, strong Christian and Minahasan cultural influences, and excellent access to Bunaken’s marine environment. Living costs are generally lower than in Bali or Jakarta, though imported goods and premium housing can be expensive. Employees should expect tropical weather, seasonal rain, and a lifestyle centered on local food, family, nature, and community. Foreign nationals normally require an employer-sponsored work authorization and an appropriate limited-stay work visa or KITAS; working on a tourist visa is not permitted. Employers commonly assist with immigration, accommodation, transport, insurance, and relocation, but these benefits should be confirmed in writing. Learn basic Bahasa Indonesia and check local registration, tax, and health requirements before moving.