Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees hotel operations during assigned shifts, ensuring smooth guest service, safety, and coordination between departments. Requirements typically include hotel or hospitality experience, strong communication and problem-solving skills, leadership ability, and confidence handling guest complaints and operational decisions. Previous front-office or supervisory experience is preferred, along with familiarity with property-management systems. The successful candidate is expected to remain calm under pressure, support colleagues, maintain Marriott service standards, complete shift reports, respond to emergencies, and ensure guests receive a welcoming and efficient experience. Flexible availability, including evenings, weekends, and public holidays, is generally required.

About the employer

Four Points by Sheraton Perth is a Marriott International hotel located near Perth's central business district, entertainment areas, and major city attractions. The property caters to business and leisure travellers and provides accommodation, dining, meeting facilities, and guest services. Four Points by Sheraton is positioned as a practical, comfortable, and friendly Marriott brand, with an emphasis on reliable service, approachable hospitality, and value. Employees operate within Marriott's global standards for guest experience, safety, professionalism, and inclusion. Marriott International is one of the world's largest hospitality companies, managing and franchising thousands of hotels and resorts across numerous brands and countries. Working at Four Points Perth can provide exposure to international hotel procedures, career development opportunities, staff training, and potential mobility across Marriott properties.

Working in Australia

Australia offers hospitality opportunities in hotels, resorts, restaurants, tourism, events, and housekeeping, particularly in Perth, Sydney, Melbourne, Brisbane, and regional resort destinations. Its culture is generally informal, multicultural, and strongly focused on workplace safety, fairness, and work-life balance. Perth provides a relaxed coastal lifestyle, beaches, outdoor activities, good food, and a lower population density than Australia's eastern capitals, although distances are large and a car can be useful. Eligible applicants may use temporary work, skilled, graduate, or employer-sponsored visa pathways; requirements depend on nationality, occupation, qualifications, and sponsorship. Employers normally expect valid work rights before employment begins. Relocating involves arranging a visa, tax file number, bank account, accommodation, health insurance, and an Australian-format CV. Research rental costs and confirm salary, roster, sponsorship, and relocation support before accepting an offer.